Seanad debates

Thursday, 18 December 2014

Water Services Bill 2014: Second Stage

 

12:35 pm

Photo of Caít KeaneCaít Keane (Fine Gael) | Oireachtas source

People resident in nursing homes or residential care facilities will be eligible to claim the grant, provided the property in question is not rented out. Only people who sign up will be able to claim the grant.

The customer resolution dispute process is very important as we will be able to see what types of complaints are being made. It is only by knowing this that the system can be corrected. We cannot do everything in one day or year. There will be flaws, as we have admitted, and there have been flaws in the past. There will be other issues but the Government is committed, by listening to the Commission for Energy Regulation and any complaints made, to deal with any complaints of a reasonable nature.

The Minister mentioned non-payment and it is only fair that people who can pay should do so. The Minister will bring forward regulations in that regard. The question was asked why should anybody pay if the people who can afford to do so walk away. There will always be people who cannot afford to pay and they must always be helped. There is no doubt they will be helped. There are easy payment methods even for people at the pin of the collar.

I thank the people of Ireland for saving this country. No Government saved it but instead it was the people of Ireland. We are working with those people to put a few bob back in their pocket and ensure that the people who can pay are helped along the line.

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