Brian Hayes (Dublin South West, Fine Gael) | Oireachtas source

I think the Senator misunderstands this, but we need to be clear on it. We are talking here about individual complaints in regard to a financial service provider. This is not a systemic issue nor a problem regarding a range or category of products that have been fraudulently imposed on people. We are talking about individual complaints made to the ombudsman regarding cases in which a decision has been taken and an outcome obtained. The company concerned simply acts upon the decision. This is not a systemic problem. If it was, that would be a totally different issue. As I understand it, this section deals with individual complaints made to the ombudsman about individual companies. It does not deal with systemic problems.