Brian Hayes (Dublin South West, Fine Gael) | Oireachtas source

Before we lose the run of ourselves, we are talking here about the ombudsman's report in respect of complaints. What this section deals with is a situation in which there is an outcome in favour of an individual who brings a complaint and that complaint is satisfactorily resolved. Where an action is clear and where the ombudsman has been given that view, it will be acted upon, ipso facto. There is no dramatisation at that point; it will be acted upon. Later in the section, there is provision for a categorisation of those complaints where there has been an outcome in favour of the customer or client who made the complaint. In the context of the report from the ombudsman, there can be a categorisation of the nature of those complaints. Therefore, there would be no circumstance, where a complaint was brought to the attention of the ombudsman on which a decision had been taken, in which the banks would not implement that decision.