David Cullinane (Sinn Fein) | Oireachtas source

-----that are very general in nature and do not properly support the application. The CWOs, social welfare officers, appeals officers and medical assessors seem to prefer consultant reports and place more value on them. That makes sense but it is more difficult for people to get a letter from a consultant. The problem also relates to the recruitment embargo and staffing issues.

A valid point was made about referrals. I always advise a person who has had his or her application turned town to seek a referral. The Minister mentioned her support for the campaign for forms in plain English and to provide people with information in plain English. The option of a referral is not always clearly outlined in the letter of refusal for an application. I have read these letters of refusals several times and there was no mention of a referral just the option to lodge an appeal. It must be clearly conveyed to people that they do not have to opt for an appeal straight away and they can opt for an internal referral first. The referral option has not been properly communicated to people and I ask the Minister to pursue the matter.

Earlier I sought an improvement in the online service and suggested the provision of tracking numbers. An improved online presence would complement the work of Intreo offices. Such measures would improve the experience for people and ensure that they can access information quicker.