Aideen Hayden (Labour) | Oireachtas source

Another area in which I have expertise, or some involvement, relates to premium rate telephone calls. Vulnerable people can be abused by such a service. The regulatory body was a one-man office with access to legal advice. There is a generally held view that a quango means a multi-storey office block, but in actual fact there are examples of very good regulatory bodies which operate out of a shoebox. What is important is the expertise the regulators bring to the table and we should not lose sight of this.