Fidelma Healy Eames (Fine Gael) | Oireachtas source

I will conclude. Can we simplify the application procedure to cut down on the need for appeals due to incomplete applications? Website application options should also be available whereby, if the right information is not submitted, it will be refused and the applicant will know. That could aid the situation. I ask why social welfare offices do not always answer the main telephone - if one has a key person, there is no problem, but it is important with regard to the main line. The Galway and Bray social welfare offices come to mind. I will leave it at that.