Seanad debates

Wednesday, 25 January 2012

What we are talking about is a new body which will achieve, specifically, more coherent and integrated organisational structures, consistent and transparent service quality and rapid deployment of resources to a national consumer service centre with a regional and local presence. That is important, as I said earlier. This is about accountability, nationally, locally and regionally. If there is a problem locally, one can pick up the phone, dial a 1890 number or whatever, and be provided with the answer. There must be total accountability. That is terribly important. There will be a more efficient cost base, lower unit cost of delivery, elimination of duplication and the garnish of advantages due to economies of scale. As I said earlier, in parallel with the consultation process, a detailed review of the State agencies is ongoing.

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