James Carroll (Fianna Fail)

I thank the Minister for Social Protection, Deputy Ó Cuív, for coming to the House to deal with this urgent matter. In the run up to Christmas and since then a number of people have raised with me the sad case of young widows and widowers whose partners die at a young age not knowing to whom they should or can turn to at that time. The Minister will be aware of just how tender and sore people are at such time and the situation that arises when they receive correspondence for their partners who are sadly deceased. It is vital a one-stop-shop structure is established to which people who are bereaved can go to obtain advice on bereavement grants, lone parent and child allowances and a myriad of other issues.

The Minister will be aware that queries to his Department are dealt with in Sligo and others are dealt with in Longford. People are often directed from one office to another and are hurt to learn that some offices may not be aware that his or her partner has passed away. I am seeking the establishment of a small office that could deal directly with these matters. This would show compassion, which is very important. Some of the people who contacted me said they believed there is a lack of compassion in the system.

It is important such an office is established. A number of county councillors have told me that cases often fall between the cracks of Departments owing to the structures in place. It is important we show we care about people during the critical time of their losing a loved one. I look forward to hearing the Minister's reply.