Mary Hanafin (Dún Laoghaire, Fianna Fail)

People could have claimed money back in that time. The reality is people do not know they have overpaid unless an accountant examines the matter or a claim has been made for a new scheme etc. I do not know if there are other examples in the financial sector but even if there were, it would not affect what the State is doing. We can only work from a departmental perspective.

Awareness and information are critical. I appreciate social welfare offices are very stretched but we have taken in approximately 350 additional staff from other Departments, the Department of Agriculture, Fisheries and Food in particular, to try to relieve the pressure. Citizens Information offices around the country are providing a significant service, backed up by full-time workers and a team of volunteers who give out great information. The website and leaflets are very informative and easy to read, and I know Senators have such documentation in offices and clinics all over the country. That is the best approach for people.