Ivor Callely (Dublin North Central, Fianna Fail)

Equally, we have a Commission for Aviation Regulation, CAR. The statutory instrument which designated the commission was made in May. It designates the CAR as the authority responsible for enforcing the European regulation and receiving complaints from passengers who feel an airline has failed to meet its obligations under the regulations. I am in favour of user-friendly systems. In light of Senator Browne's contribution, I will ask my departmental officials to take up the issue with the CAR. One should not be obliged to take the course of action outlined by the Senator. Air passengers who experience problems on their journey and who feel their right to compensation has not been met by the relevant airline or tour operator should forward their complaint to the CAR or call the commission at (01) 6611700. That should resolve the matter. I am unsure whether the Senator did so.