Maurice Hayes (Independent)

Very well. Several complaints arise out of that process. I would be uneasy too about the inclusion of a civil servant in that section because civil servants come under the remit of the Ombudsman and it should be left that way. Otherwise an ambiguity arises as to where the civil servant addresses complaints. The last thing one wants is a form of ombudsman shopping. It would be better to be silent on that point and leave it as it is.