I welcome the recommendation in the report regarding customer relations management. Many visitors to Ireland who came here perhaps ten or 20 years ago and who returned recently have commented that the céad míle fáilte or the traditional Irish welcome is not perhaps as warm or as prevalent as it used to be. This can be attributed to a number of factors. Many people working in the tourism industry were not born in Ireland and were not reared with the traditional attitude towards visitors to our country. I am delighted the report recommends the putting in place of a customer relations management initiative so that people who are new to the industry could be trained to take on board traditional Irish skills with regard to welcoming visitors.