The insurance industry has been very good at diverting attention from itself to everybody else. Some of the diversions are legitimate. The legal costs involved in insurance claims are without doubt outrageous. However, some of the diversion has simply been a diversion from its own way of doing things. We should remember that this is an industry which dumped its own ombudsman and refused to reappoint her because she was too much of a champion of consumers. That was not said but the whole world knows that Pauline Marrinan Quinn was dumped by the insurance companies because she was too vigorous in doing her job. Her appointment was intended to be a public relations exercise, not a real advocate of consumers, and when she turned out to be precisely that, they got rid of her.