People are being overcharged constantly and we whinge about it but do not complain. At work, we complain all the time to each other about how expensive everything is – eating out, property, the pub – but do not complain in shops or restaurants. I do not know the reason for this. It appears that Irish consumers do not like to complain; they find it unpleasant. The message is, therefore, that if one believes one is not getting value for money, one should tell the restaurant owner or the shopkeeper instead of one's friends, complaining to the source. It will not ruin one's night or day out, and will make a difference. Furthermore, one should complain to the Director of Consumer Affairs. We must use that office more efficiently and give it more teeth.