Dick Roche (Wicklow, Fianna Fail)

In the matter of standards section 38 of the Bill is of particular interest. It places an onus on the commission to pursue the development of vehicle standards in the context of the needs of people with disabilities but also generally. The commission has within its powers under this legislation a remit to consider the design and appropriateness of vehicles used. The Bill puts an onus on it to determine its policy in view of best practice in other European states, as there is no common European model.

Section 36 is also very important because it sends a clear message to current and prospective taxi operators that in future the provision of taxi, hackney and limousine services will be reserved for those who can generate the appropriate level of trust from customers. Senators made reference to criminals becoming involved in the industry, which is a worrying development. In addition, the Bill properly empowers the commission to revoke licences. This provision will address some of the concerns expressed. Section 36(1) applies to all licences granted in respect of small public service vehicles, that is, the licence of both vehicle and driver. This is also important because not only will the licence of the vehicle be covered but also the driver's licence.

The issue of a central booking system for taxis was mentioned by Senator Henry. It was mentioned several times during the debate on the Bill. Suggestions have been made that a central booking service is very important in the provision of an enhanced service to the public. While it is a good idea, it should be developed not by the commission but by the industry. There is far too much nanny state-ism as it is. I would not like to see the establishment of a new quango which people would have to ring to order their taxis. The idea does not commend itself. The appropriate body to introduce such a booking service is clearly the industry.

There have been several references today, for example, in Senator White's contribution, to complaints from customers. Section 34(2)(f)(xi) gives the commission power to regulate the display of information necessary for the assistance of passengers. Such information could and will include, in addition to information on fares and vehicle driving licences, details of appropriate contact points for making complaints. It is important that such details are available. It is also important that Irish people learn to complain. There is no point whatsoever in moaning about events after they happen.