I do not know whether this plan will work. However we will know when we see it in operation. If it works patients will not spend days on hospital trolleys, we will not have mile-long queues and things will be dealt with in an efficient way. However we will not be able to judge by asking people whether they are getting a good service. I do not believe people will ever say that they are getting a good service and we need more objective ways of measuring its impact.