It also means that those making decisions must share the decision-making process with others. There is a significant lack of confidence in this regard in Government Departments and industry. People are afraid to consult because they do not have the confidence to say "No". However, consulting people does not mean one has to be led by them. People need to be given a good hearing and their views taken on board. They should also be told when their comments do not fit in. We must do this honestly and openly to ensure people are not afraid of the process. Workers must be stakeholders in the services and products they deliver or the industry of which they are part.