The standards aim to make the foster care service more accountable and transparent. Copies of the health boards' plans and policies should be available on request to all interested parties and state that in regard to representations and complaints, "Health boards have policies and procedures designed to ensure that children and young people, their families, foster carers and others with a bona fide interest in their welfare can make effective representations, including complaints, about any aspect of the fostering service, whether provided directly by a health board or by a non-statutory agency."