I was an observer on one major issue where things went wrong – I cannot say any more that that. There was appalling behaviour involved. I got nowhere with it. There is a problem with a small percentage of the Garda. Like any organisation or company, personnel training should be provided. Gardaí should learn to speak to people in the correct manner and with courtesy. If somebody telephones the Garda, they should not run into bureaucracy or bad behaviour. I saw in the newspaper at the weekend that Kevin Carty, the Assistant Garda Commissioner now responsible for Dublin, had his mobile phone snatched from his hand in O'Connell Street, so he has had some personal experience.