The experience for patients [this is the important piece for me] has been equally positive. They think that this is the best thing since sliced bread and they compare it with their experience in casualty. Coming here, they get an appointment but when they go to casualty they wait for five hours. The difference is just unbelievable. They think this is fantastic . A lot of people said at the beginning that it was like a train leaving the station: 'It's a wonderful idea but we are not sure if the train is going to go or not, we would like to wait until the train is actually moving before we jump on'. But, the train has now definitely left the station and we're delighted.