Mary O'Rourke (Fianna Fail)

In my previous experience I would have known who the freedom of information officer was. I cannot understand how an ordinary citizen seeking to get information about his or her personal case would be motivated to order Iris Oifigiúil to find out the name of the information officer when it is easier to telephone the Department. Why should people have to figure out where to get Iris Oifigiúil and peruse it thoroughly or even to get a diary as mentioned by Senator Dardis? That is all very cumbersome. Who would tell ordinary people about Iris Oifigiúil? It is a very elitist way for people to get information. People simply phone the Department and ask for the information officer.