I want people to understand the present situation. Unfortunately some television broadcasts show historical footage of crowds outside the old Mount Street office as indicative of the situation. A very different situation exists now. There is a very humane arrangement in Burgh Quay in terms of accommodation, seating and a ticket system. People are not treated unfairly or inhumanely; every possible arrangement is made for people who want to pursue their claim, including travel, overnight accommodation where necessary and all the arrangements, including the provision of lawyers, which I mentioned earlier. If the applicant does not turn up, obviously the State resources committed for the interview are completely wasted.