Iarnród Éireann's trains do not run on time. I would love to use the trains but I cannot trust them. The company cannot guarantee its customers a seat when they buy a ticket – I have stood as far as Athlone on occasion. It cannot organise crowd control at Heuston Station where a huge corral of people are held back and it is like the charge of the light brigade when the gates are opened. This company presided over the mini-CTC debacle which was to cost £15 million, is now costing £50 million, yet it is still not in place. It cannot introduce integrated ticketing or strategically co-ordinate services with its sister companies. The company promised to open a line to Dublin Airport but it remains a mere aspiration.