We have a state-of-the-art facility at the national care centre for hereditary coagulation disorders. There is ongoing communication between the centre and the Irish Haemophilia Society in relation to the management of haemophilia. That is to be welcomed. A person-centred service where the voice of the consumer is a key factor in shaping the services provided is a pivotal aspect of service development. The results of poor communication and a lack of co-ordination in services in the past point to the need for a streamlined uniform system of communication between service providers and a consistently high quality system of care delivered throughout the country. We must be consistent in ensuring the blood products and intravenous fluids we are offering are of the highest quality and that everything is done to conserve the high standard of the product.