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Results 1-20 of 933,606 for in 'Dáil debates' OR in 'Committee meetings' (speaker:Ciarán Cuffe OR speaker:Catherine Murphy)

Passport Services: Statements (26 May 2022)

Louise O'Reilly: We all wish we did not have to have this debate. I am sure the Minister wishes we were not having it. I imagine his constituency office is the same as mine and is inundated. A hold needs to be taken of the information people are getting. I will use an example to illustrate what I mean because this is what is making people so frustrated. A first-time application went in originally on...

Passport Services: Statements (26 May 2022)

Paul Murphy: It is very evident that we have a passport crisis in this country. Lots of people are ringing hundreds of times to no avail to try to get their passport applications processed in time for their travel arrangements. They are facing looming departure dates which is making the whole process extremely stressful for them. It is also very clear from this debate, as Deputy Ó Snodaigh said...

Passport Services: Statements (26 May 2022)

Neale Richmond: I thank the Minister of State for being with us. I ordinarily begin statements by noting my appreciation for the opportunity to contribute to such a debate but, to be honest, I have absolutely no interest in contributing to this debate. I am utterly exasperated with the situation with the Passport Office. I do not speak alone. I am sure every single Member of this House, the other House,...

Passport Services: Statements (26 May 2022)

Éamon Ó Cuív: Tá áthas orm cúpla focal a rá ar an ábhar seo. Years ago, I was selling fencing stakes and ran out of them. A purchaser who was looking for a lorryload of fencing stakes in a hurry rang me. I started to explain the problems I faced with supply and so on. He told me that was not his problem. He said he was not looking for excuses; he was looking for fencing...

Passport Services: Statements (26 May 2022)

Seán Ó Fearghaíl: Yes, Deputy.

Passport Services: Statements (26 May 2022)

Éamon Ó Cuív: My second point about the system is that when the application gets to printing stage, it is absolutely critical that the tracking system is kept up to date with news about when the passport will hit the post. If it is going to hit the post today, the applicant will have it tomorrow because the postal service is very good. That is when people are most dependent on the tracking system. I...

Passport Services: Statements (26 May 2022)

Pat Buckley: Having listened to the debate, it is right to say that people are very frustrated. We are probably now known as lastchance.com. I have listened to the stories that have been shared in the course of the debate. I have a pain in my head because I have spent the past three quarters of an hour on the phone trying to sort out issues for one lady. She called the Passport Office a total of 354...

Passport Services: Statements (26 May 2022)

Gary Gannon: I thank the Minister of State for joining us today. I am very conscious that in a debate lasting over two hours, parliamentarians across the Chamber will be standing up and effectively saying the same thing. While that is frustrating for us, I imagine it is more frustrating for the thousands of people who have been left frustrated by this issue. We all accept the Passport Office's...

Passport Services: Statements (26 May 2022)

Cormac Devlin: I also welcome today's discussion about the Passport Office. At the outset, I acknowledge the work undertaken by the staff at the Passport Office. Like every organisation, during the pandemic it adapted its practices. It kept an emergency service going throughout the pandemic. Some of the Passport Office staff supported colleagues in the Department of Social Protection. I am sure all...

Passport Services: Statements (26 May 2022)

Pádraig O'Sullivan: Less might be more on this occasion, so I will be brief enough. To put the issues in context, I have been looking at average passport processing times for our European counterparts. In the UK, for example, there are significant delays, with people looking at anywhere between ten and 12 weeks to receive their passport. The same is true for many other countries in western Europe. I was...

Passport Services: Statements (26 May 2022)

Thomas Byrne: I will clarify that for the Deputy.

Passport Services: Statements (26 May 2022)

Pádraig O'Sullivan: In fact, a whole litany of people, including politicians, solicitors, peace commissioners and others, can witness applications. Obviously, any of us would welcome anybody who needs that service into our offices. If we can be of help, we will try to oblige. I have several criticisms of the current process. The Oireachtas helpline was established to assist Members in making passport...

Passport Services: Statements (26 May 2022)

Denise Mitchell: I am sharing time with Deputy Ó Murchú. I have lost count of the number of people who have come to my constituency office looking for support in trying to obtain their passport within the timeframe they were given by the Passport Office. They are being left in limbo because the service seems to be at breaking point. The staff in the Passport Office are doing their best in very...

Passport Services: Statements (26 May 2022)

Ruairi Ó Murchú: We have been in the position before of there being a problem with the issuing of passports. We were told on that occasion that the number of staff in the Passport Office would be increased, if not doubled. I accept that this work is being done at the moment, which is absolutely necessary. However, we need a very quick audit of how many staff will be needed to deliver the service we require...

Passport Services: Statements (26 May 2022)

Seán Ó Fearghaíl: I call Deputy Jennifer Murnane O'Connor, who is sharing time with Deputy Pádraig O'Sullivan.

Passport Services: Statements (26 May 2022)

Jennifer Murnane O'Connor: Like every Deputy’s office, my office has been inundated with calls and emails in regard to passports. As we know, there is a serious backlog in the passport application process but there are further problems that have not been addressed. The online application system is welcome and 90% of people are applying online. However, the system is indicating dates of arrival of...

Passport Services: Statements (26 May 2022)

Aengus Ó Snodaigh: I will take this opportunity to thank the Minister's office and those in the passport service whom we manage to get through to on occasion for their empathy and hard work in expediting some of the cases we have raised with them. We all deal with such cases. Similar to many jobs around the country, I guarantee the House that, if someone were to walk into any constituency office in the State,...

Passport Services: Statements (26 May 2022)

Rose Conway-Walsh: I welcome the opportunity to speak on this subject. All of our offices are inundated with people who are desperate because of the disappointment of their children and their financial losses. When they contact their transport providers, be those airlines or however they are travelling, they are not refunded anything. People are losing thousands of euro because of chaos in the passport...

Passport Services: Statements (26 May 2022)

Thomas Byrne: I will clarify that.

Passport Services: Statements (26 May 2022)

Rose Conway-Walsh: I have dealt with many cases involving issues with photographs. In fact, my own passport was one. Are proper instructions being given? Are we communicating properly to the chemists and others who are appointed to take the photographs? Many practical measures could be taken within the system to speed the process up, but there needs to be urgency and the staff who have been recruited...

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