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Joint Oireachtas Committee on Social Protection: Public Services Card: Discussion (Resumed) (22 Feb 2018)

Gerald Nash: ...information from the Mirroron foot of a freedom of information request on the response from the Department to a journalist last November. It stated the initial costs associated with producing the public services card were €18.284 million, ex-VAT, and that a further €1.5 million in costs were related to other aspects of the project. The sum of €18.284 million allowed...

Joint Oireachtas Committee on Social Protection: Public Services Card: Discussion (Resumed) (22 Feb 2018)

Joan Collins: ...been asked and I will not repeat them. The delegates seem to be emphasising that people go through the SAFE process. I have a question about a person has not gone through it and not received a public services card. I know that there is a system in place in the post office where one ticks a series of boxes, one of which concerns identification. I presume a person has to tick it to...

Joint Oireachtas Committee on Social Protection: Public Services Card: Discussion (Resumed) (22 Feb 2018)

...was about being troublesome and turning up at the post office without a card and needing a payment. It is not mandatory for a social welfare customer receiving payment at a post office to present a public services card but we would prefer that people presented them to access their payment. If they do not use the public services card, or if they do not yet have one – we have...

Joint Oireachtas Committee on Social Protection: Public Services Card: Discussion (Resumed) (22 Feb 2018)

...ID card, and when video stores were a thing the card had to be produced to open an account with a store in order to rent a video. National ID cards are an entirely different thing to the public services card. The public services card cannot be asked for by anyone other than a specified body in the legislation. It is illegal to request it otherwise. Organisations that have...

Joint Oireachtas Committee on Social Protection: Public Services Card: Discussion (Resumed) (22 Feb 2018)

John Brady: ...profile cases in which people have had their payments, including pension payments, etc. stopped. In one case a lady had her pension payments stopped for over 18 months because she did not have a public services card, only for them to be restored later. How many other cases have there been to date in which any type of payment has been stopped because the individual did not have a public...

Joint Oireachtas Committee on Social Protection: Public Services Card: Discussion (Resumed) (22 Feb 2018)

Joan Collins: ...volunteering to use their public services car with electricity and other companies. It is a grey area. The company could then state it was seeking a form of identification and that it required the public services card because it was the best form identification there was. Things would start to go askew. Therefore, people are hugely concerned. I have received many calls in the past...

Joint Oireachtas Committee on Social Protection: Public Services Card: Discussion (Resumed) (22 Feb 2018)

...in the future and for accessing public services. In 2013, I think - I will try to dig out the exact Government decision and we will get it to the committee afterwards - the Government said the public services card and SAFE infrastructure should be used for all government services and public bodies where possible by 2016. That was the ambitious target the Government set. While that has...

Joint Oireachtas Committee on Social Protection: Public Services Card: Discussion (Resumed) (22 Feb 2018)

Joe Carey: Clarity is required. At the last hearings there was a lot of misinformation on this issue. I value the public services card and believe it is a good initiative. I hold one and deal with people on a daily basis who have it and do not seem to have an issue with it. Has the Department received many complaints about the public services card? Does the take-up vary from region to region? Are...

Joint Oireachtas Committee on Social Protection: Public Services Card: Discussion (Resumed) (22 Feb 2018)

Willie O'Dea: ...every time one is looking for a passport or whatever. As Mr. Lowry has pointed out, it is very important that we be digitally up with our competitors. On the controversy that has surrounded the public services card, Mr. Duggan says that if one produces the SAFE 2 evidence, one may get a card. Is that automatic? If someone applies for some sort of welfare benefit and produces the...

Joint Oireachtas Committee on Social Protection: Public Services Card: Discussion (Resumed) (22 Feb 2018)

Alice-Mary Higgins: I have heard a number of quite credible reports from people who have received public services cards in the post but do not recall having applied for or sought a public services card. Perhaps Mr. Duggan might comment on these.

Joint Oireachtas Committee on Social Protection: Public Services Card: Discussion (Resumed) (22 Feb 2018)

Mr. Tim Duggan: I am sure the committee will. I do not need to tell members there has been much discussion in recent months about the standard authentication framework environment, SAFE, and the public services card. Unfortunately, quite a bit of it has not been entirely correct and it has led to some degree of confusion. As the committee knows, last year we published a comprehensive...

Joint Oireachtas Committee on Social Protection: Public Services Card: Discussion (Resumed) (22 Feb 2018)

John Brady: I raised the case of an old age pensioner having her payment suspended for 18 months because of her legitimate refusal to get a public services card, PSC. I asked about the number of other individuals who have had their payment suspended, curtailed or cut because of their legitimate refusal to get one, due to legal concerns about the card.

Joint Oireachtas Committee on Social Protection: Public Services Card: Discussion (Resumed) (22 Feb 2018)

...process he mentioned. Consequently, it had arranged for a helpdesk facility to be put in place for about half a million minutes. That was primarily to deal with people who had queries about the public services card, PSC, or about the SAFE 2 registration process. That was a reasonable estimate at the time of the level of cover that would be needed. The then Data Protection Commissioner,...

Joint Oireachtas Committee on Social Protection: Public Services Card: Discussion (Resumed) (22 Feb 2018)

.... We are in the middle of a departmental reorganisation and responsibility for this area is moving from me to Ms Stack, and Mr. Cox is taking over as the head of the division dealing with the public services card and personal public service, PPS, numbers. We are in transition and I think they are here to ensure I do not land them in trouble.

Joint Oireachtas Committee on Social Protection: Public Services Card: Discussion (Resumed) (22 Feb 2018)

Public Services Card: Discussion (Resumed)

Joint Oireachtas Committee on Social Protection: Public Services Card: Discussion (Resumed) (22 Feb 2018)

Alice-Mary Higgins: It was not interaction with the Department but a request for a public services card.

Joint Oireachtas Committee on Social Protection: Public Services Card: Discussion (Resumed) (22 Feb 2018)

...correspondence with the committee precisely what she is doing in her audit. The Senator mentioned some of these actions. She is examining the legal basis for processing data in connection with the public services card; considering the appropriateness of the technology and organisational measures we have employed in respect of security and other personal data processing operations; and...

Joint Oireachtas Committee on Social Protection: Public Services Card: Discussion (Resumed) (22 Feb 2018)

.... If a person is a customer of the Department, we rely on section 247 of the Social Welfare Act to require them to satisfy the Minister as to his or her identity. We do not require them to get a public services card, but rather to satisfy the Minister as to his or her identity by virtue of section 247. We have always told people that that is the basis on which they must go through the...

Joint Oireachtas Committee on Social Protection: Public Services Card: Discussion (Resumed) (22 Feb 2018)

Alice-Mary Higgins: ..., will be reclassified as public authorities. While they may not be specified bodies, there is ambiguity about which people may be concerned. There are key questions about the roll-out of the public services card. The phrase "optimised citizen experience" was used. It certainly was not an optimised citizen experience for many of those who were effectively threatened and, in many...

Joint Oireachtas Committee on Social Protection: Public Services Card: Discussion (Resumed) (22 Feb 2018)

Alice-Mary Higgins: ...but will there be any measure to stop a company from refusing to provide a service because it is not satisfied as to a person's identity? Could a company put up a sign stating it only respected the public services card, or could it simply refuse to accept a driving licence or a passport? We have seen that there is a nuanced difference between what is mandatory and compulsory. Do we need...