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Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Insurance Sector: Discussion (4 Jul 2019)

Rose Conway Walsh: Yes.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Insurance Sector: Discussion (4 Jul 2019)

Rose Conway Walsh: I want the raw figures so I know that the interventions work. I do not dispute what has been said. I want to know the figures otherwise we are all busy fools. People are investing in marts but that is not being reflected. That is all I want to know.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Insurance Sector: Discussion (4 Jul 2019)

Rose Conway Walsh: The marts are not happy because their premia has not come down.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Insurance Sector: Discussion (4 Jul 2019)

Rose Conway Walsh: Yes. I am really glad that FBD is happy.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Insurance Sector: Discussion (4 Jul 2019)

Rose Conway Walsh: I am going to move on from discussing marts because I can see that I am not going to get raw data. Let us say somebody makes a claim. I get what has been said that an insurer does part of the investigation because one does not want to go to the Garda with bits and pieces as, God knows, they have enough to do. Why do insurers not approach the policyholders and check very simple things...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Insurance Sector: Discussion (4 Jul 2019)

Rose Conway Walsh: No, that is not our experience at all and I am speaking from personal experience. Not at all. That does not happen, I can tell you, and there is no going back to the policyholder to say how much has been paid out from his or her policy.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Insurance Sector: Discussion (4 Jul 2019)

Rose Conway Walsh: That is what I am talking about.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Insurance Sector: Discussion (4 Jul 2019)

Rose Conway Walsh: It is not normal if an insurer's decision is going to have such an impact on my premium. An insurer establishes whether an accident or incident has happened but that is it and there no more engagement with the policyholder-----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Insurance Sector: Discussion (4 Jul 2019)

Rose Conway Walsh: -----to say: "This is the decision we are thinking of making based on what we have in front of us. Is there anything further that you can add to that or do you dispute any of this?"

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Insurance Sector: Discussion (4 Jul 2019)

Rose Conway Walsh: How does one know if one does not ask?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Insurance Sector: Discussion (4 Jul 2019)

Rose Conway Walsh: There could be contributory factors in terms of the other person and his or her liability.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Insurance Sector: Discussion (4 Jul 2019)

Rose Conway Walsh: I put it to Mr. McGrath that insurers need to consult policyholders throughout because if one makes a statement it might be two years before anything happens.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Insurance Sector: Discussion (4 Jul 2019)

Rose Conway Walsh: Yes, and that is why I am trying to-----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Insurance Sector: Discussion (4 Jul 2019)

Rose Conway Walsh: Like women drivers.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Insurance Sector: Discussion (4 Jul 2019)

Rose Conway Walsh: Yes.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Insurance Sector: Discussion (4 Jul 2019)

Rose Conway Walsh: Yes.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Insurance Sector: Discussion (4 Jul 2019)

Rose Conway Walsh: I do not think insurers have enough contact with their customers in terms of that. Is there anything stopping insurers, as a matter of routine, from providing a five-year schedule to customers on how their premia and claims have been dealt with? I suggest that customers are given a five-year picture of their relationship with their insurers.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Insurance Sector: Discussion (4 Jul 2019)

Rose Conway Walsh: Insurers need to consult their customers. Does FBD check with its policyholders before claims are paid out?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Insurance Sector: Discussion (4 Jul 2019)

Rose Conway Walsh: I know. It is a pity. I would like to comment later.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Insurance Sector: Discussion (4 Jul 2019)

Rose Conway Walsh: Insurers do not do so and that is the problem.

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