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Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: The bank was not sprung with the questions just now; they were clear and the bank did not answer them. Does Mr. Brown accept that that is an oversight?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: Will the bank provide details of each of the companies from which it outsources staff?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: Why did the bank not share that information? The question was asked and the bank referred to another question which had nothing to do with it.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: Fair enough. The number of branches closed seems to be a higher percentage than that for other banks. How many more does the bank intend to close?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: How will the branches be selected? Will it be based on leases?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: Does it reflect a lack of commitment to communities and staying in this country?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: With respect, if everything will be done through smartphones and computers, the bank might want to make sure its IT system works correctly. Does it want to be regulated from London, rather than Dublin and, if so, why? Does it not reflect a lack of commitment to staying in this country?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: It has been reported that there has been an approach to the Irish Government by Ulster Bank to the effect that it wants to be regulated from Britain as part of its parent company. Is that correct?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: AIB (13 Nov 2014)

Paul Murphy: I will start with the massive decline in the number of staff over the past six or seven years. What percentage of this decline is attributable to outsourcing? I accept that Mr. Duffy may not be able to give me a precise calculation.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: AIB (13 Nov 2014)

Paul Murphy: In the context of the answer given to Question No. 13, can Mr. Duffy give details of the functions that have been outsourced in the past 12 months? Are there currently bidding processes open for the outsourcing of other services?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: AIB (13 Nov 2014)

Paul Murphy: Pensions do not necessarily transfer. The kind of pension one would have in AIB would not compare with that in a small outsourced place.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: AIB (13 Nov 2014)

Paul Murphy: Are there bidding processes currently open?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: AIB (13 Nov 2014)

Paul Murphy: Would AIB take any lesson from Ulster Bank and the maximum fine imposed on it yesterday? Does AIB accept there is a lesson to be learned in terms of the outsourcing of IT services and the offshore setting of jobs, particularly in terms of IT services?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: AIB (13 Nov 2014)

Paul Murphy: Is AIB planning to outsource a larger portion of its IT than is currently outsourced?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: AIB (13 Nov 2014)

Paul Murphy: Have any jobs in the IT or other areas been transferred off-shore?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: AIB (13 Nov 2014)

Paul Murphy: Where there is outsourcing, does AIB give a commitment that workers will have the right of redeployment or redundancy if they do not wish to transfer to the new entity?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: AIB (13 Nov 2014)

Paul Murphy: Yesterday, I spoke to a worker in a bank branch in Dublin who said his job was outsourced. Basically, he said he had the choice of going over to the company in question, Noonan's, or redundancy. He had no choice of redeployment within AIB.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: AIB (13 Nov 2014)

Paul Murphy: The bank could re-skill people or reallocate them to different areas if it chose to.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: AIB (13 Nov 2014)

Paul Murphy: Where there is outsourcing work, is the decision on the contract chosen based on the lowest possible bid or does it include elements of social responsibility, where the jobs will be or the quality of the jobs?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: AIB (13 Nov 2014)

Paul Murphy: Might where the jobs are located be included in those criteria?

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