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Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Permanent TSB (12 Nov 2014)

Paul Murphy: In terms of how they are kept in work, there is a minor discrepancy in the reply to question No. 13 concerning the details of functions outsourced in the past 12 months. The response is that none was outsourced, but a small number of staff, approximately 70, were defined as being outsourced. I accept that that is a smaller number than in most banks. What is the explanation for it?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Permanent TSB (12 Nov 2014)

Paul Murphy: What is outsourced now?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Permanent TSB (12 Nov 2014)

Paul Murphy: Would the bank have the intention to go further in terms of outsourcing? Mr. O'Sullivan will have noted the fine that Ulster Bank got today and its IT was all outsourced. Certainly, it is arguable today that IT is core.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Permanent TSB (12 Nov 2014)

Paul Murphy: I have two final questions. The first relates to the number of branches. There has been a significant reduction of 25%, in line with the number of employees. Would Mr. Masding have plans to close further branches? I refer to the impact that has on communities and staff.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Permanent TSB (12 Nov 2014)

Paul Murphy: Can I ask one last question?

Written Answers — Department of Justice and Equality: Assisted Human Reproduction (13 Nov 2014)

Paul Murphy: 115. To ask the Minister for Justice and Equality her views on the M.R. & Anor v. An tArd Chlaraitheoir & Ors and Ors Supreme Court ruling; and her further views on changing the current legislation following this ruling; and if she will make a statement on the matter. [43606/14]

Written Answers — Department of Environment, Community and Local Government: Water Charges Introduction (13 Nov 2014)

Paul Murphy: 225. To ask the Minister for Environment, Community and Local Government the number of Irish Water application packs received by Irish Water that were left blank by the sender; and the number that had incomplete information. [43605/14]

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: Ulster Bank had a bad day yesterday with the maximum fine in this country, while in Britain and the United States its parent company, RBS, faces fines of hundreds of millions of pounds because of foreign exchange manipulation, coming on top of significant fines for rigging the London interbank offered rate, which I understand is still under investigation. I am not sure whether the witnesses...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: That behaviour has happened repeatedly and there are many people who would maintain that the culture of Ulster Bank has changed since RBS took it over, that it went from being relatively conservative in terms of lending practice to reflecting the culture of its parent company.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: Moving to the lessons Ulster Bank can take from the fine, as Deputy Pearse Doherty said, it is not the only IT failure. I understand there were others seven or eight years ago when over 1,000 mortgage customers were temporarily put on interest only mortgages and not taken off that arrangement. They were then liable to paying significant amounts of money. In Mr. Brown's response to Deputy...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: Is it not accurate to say some IT work is done in India?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: How many jobs have been outsourced to India?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: The software developers and others employed in India had nothing to do with the IT problems we faced.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: Those within the bank involved in IT in Ireland would dispute that. There are plenty of reports on the Internet from those who worked inside the bank in Britain. Is Mr. Brown absolutely certain that all of the IT work related to this crisis was done in Scotland?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: What about the ending of IT support in Parkgate Street after integration with the RBS system? Did that have nothing to do with the problem? If we had a local team which was able to patch problems, as happened before, would that have had an impact?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: There are definite lessons for Ulster Bank and other banks about outsourcing. On the more general question of outsourcing, it is an illustration of how obstructive the bank's answers to the questions on outsourcing are. We asked whether it could provide details of the number of outsourced staff and the companies from which it outsourced staff and the reply referred us to the answer to...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: The bank did not answer these questions. Does it not feel the same obligation to answer the questions the other banks have because it was not bailed out by the Irish state but by the British state? It is absolutely obstructive. Will the bank provide the answers to the questions on the numbers of outsourced staff, what their functions are and where they are located?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: No, that was not the question. It was whether the bank could provide details of the number of staff at the bank, the number of staff outsourced and the corresponding figures for the years 2008 to 2013, inclusive. The bank did not answer that question; instead it referenced another question which had nothing to do with it.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: The other banks have been able to answer the question on outsourced staff. They know how many staff they employ.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Paul Murphy: What functions are outsourced?

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