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Public Accounts Committee: 2013 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Social Protection
Chapter 10 - Regularity of Social Welfare Payments
Chapter 11 - Control of Supplementary Welfare Allowances
Chapter 12 - Farm Assist
Social Insurance Fund 2013
(28 May 2015)

Paul Connaughton: I wanted to clarify that, as far as Ms O'Donoghue's Department is concerned, that is it. Regarding JobBridge, how many businesses have a red flag against them because they are not compliant with the scheme?

Public Accounts Committee: 2013 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Social Protection
Chapter 10 - Regularity of Social Welfare Payments
Chapter 11 - Control of Supplementary Welfare Allowances
Chapter 12 - Farm Assist
Social Insurance Fund 2013
(28 May 2015)

Paul Connaughton: Is that up or down? Is it the average since the introduction of JobBridge?

Public Accounts Committee: 2013 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Social Protection
Chapter 10 - Regularity of Social Welfare Payments
Chapter 11 - Control of Supplementary Welfare Allowances
Chapter 12 - Farm Assist
Social Insurance Fund 2013
(28 May 2015)

Paul Connaughton: How many repeat offenders were in that 22? How many businesses took on somebody, a complaint was made, yet they took on another person and another complaint was made?

Public Accounts Committee: 2013 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Social Protection
Chapter 10 - Regularity of Social Welfare Payments
Chapter 11 - Control of Supplementary Welfare Allowances
Chapter 12 - Farm Assist
Social Insurance Fund 2013
(28 May 2015)

Paul Connaughton: Is that it? There is no period of a year or two when they are not allowed to participate.

Public Accounts Committee: 2013 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Social Protection
Chapter 10 - Regularity of Social Welfare Payments
Chapter 11 - Control of Supplementary Welfare Allowances
Chapter 12 - Farm Assist
Social Insurance Fund 2013
(28 May 2015)

Paul Connaughton: In regard to the Intreo offices-----

Public Accounts Committee: 2013 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Social Protection
Chapter 10 - Regularity of Social Welfare Payments
Chapter 11 - Control of Supplementary Welfare Allowances
Chapter 12 - Farm Assist
Social Insurance Fund 2013
(28 May 2015)

Paul Connaughton: When the Intreo offices were set up, if my understanding is correct, they were to be a one-stop shop, bringing all these things-----

Public Accounts Committee: 2013 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Social Protection
Chapter 10 - Regularity of Social Welfare Payments
Chapter 11 - Control of Supplementary Welfare Allowances
Chapter 12 - Farm Assist
Social Insurance Fund 2013
(28 May 2015)

Paul Connaughton: Yes, where possible, absolutely, which is a good idea. If there is a complaint made against an Intreo office regarding its interaction with people, is it reported back to the Department or is it handled internally?

Public Accounts Committee: 2013 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Social Protection
Chapter 10 - Regularity of Social Welfare Payments
Chapter 11 - Control of Supplementary Welfare Allowances
Chapter 12 - Farm Assist
Social Insurance Fund 2013
(28 May 2015)

Paul Connaughton: How many complaints have there been against Intreo offices?

Public Accounts Committee: 2013 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Social Protection
Chapter 10 - Regularity of Social Welfare Payments
Chapter 11 - Control of Supplementary Welfare Allowances
Chapter 12 - Farm Assist
Social Insurance Fund 2013
(28 May 2015)

Paul Connaughton: How small is it?

Public Accounts Committee: 2013 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Social Protection
Chapter 10 - Regularity of Social Welfare Payments
Chapter 11 - Control of Supplementary Welfare Allowances
Chapter 12 - Farm Assist
Social Insurance Fund 2013
(28 May 2015)

Paul Connaughton: Okay.

Public Accounts Committee: 2013 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Social Protection
Chapter 10 - Regularity of Social Welfare Payments
Chapter 11 - Control of Supplementary Welfare Allowances
Chapter 12 - Farm Assist
Social Insurance Fund 2013
(28 May 2015)

Paul Connaughton: Is there any specific area where there are complaints?

Public Accounts Committee: 2013 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Social Protection
Chapter 10 - Regularity of Social Welfare Payments
Chapter 11 - Control of Supplementary Welfare Allowances
Chapter 12 - Farm Assist
Social Insurance Fund 2013
(28 May 2015)

Paul Connaughton: The complaints I receive, which I am sure everyone else gets, is that when a customer comes in off the street, some individuals, on a face to face basis, are not very helpful at times. Is that where the training kicks in?

Public Accounts Committee: 2013 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Social Protection
Chapter 10 - Regularity of Social Welfare Payments
Chapter 11 - Control of Supplementary Welfare Allowances
Chapter 12 - Farm Assist
Social Insurance Fund 2013
(28 May 2015)

Paul Connaughton: A bugbear of mine relates to cases where a person applies for carer's allowance to look after a loved one and provides all necessary medical evidence but is informed it will take three or four months for payment to issue. Why does the process take so long?

Public Accounts Committee: 2013 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Social Protection
Chapter 10 - Regularity of Social Welfare Payments
Chapter 11 - Control of Supplementary Welfare Allowances
Chapter 12 - Farm Assist
Social Insurance Fund 2013
(28 May 2015)

Paul Connaughton: I fully accept that. In all the cases where I have helped with carer's allowance or where a person has raised the payment with me, the medical side has been the issue. The strongest medical letters are provided by consultants and general practitioners. Why is it taking so long to process applications?

Public Accounts Committee: 2013 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Social Protection
Chapter 10 - Regularity of Social Welfare Payments
Chapter 11 - Control of Supplementary Welfare Allowances
Chapter 12 - Farm Assist
Social Insurance Fund 2013
(28 May 2015)

Paul Connaughton: Is the issue one of a lack of staff?

Public Accounts Committee: 2013 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Social Protection
Chapter 10 - Regularity of Social Welfare Payments
Chapter 11 - Control of Supplementary Welfare Allowances
Chapter 12 - Farm Assist
Social Insurance Fund 2013
(28 May 2015)

Paul Connaughton: Can the application process for the carer's allowance be expedited? Last Saturday, an individual informed me that an application for the payment would take 14 weeks to process. The person in need of care does not want to enter full-time care but needs care at a specific time. When people in such circumstances find someone who will provide help they find the application process for the...

Written Answers — Department of Social Protection: Social Welfare Rates (27 May 2015)

Paul Connaughton: 52. To ask the Minister for Social Protection the reason the work allowance for persons on jobseeker's transitional is €60 whereas the work allowance for one-parent family payment is €90; if a case can be made for a single parent who formerly received the one-parent family payment, but who now receives the jobseeker's transitional payment, to continue to receive the work...

Written Answers — Department of Social Protection: Carer's Allowance Delays (26 May 2015)

Paul Connaughton: 246. To ask the Minister for Social Protection when an application for a Carer's Allowance will be processed in respect of a person (details supplied) in County Galway; if she is aware of the economic hardship being caused by the delay in processing applications; and if she will make a statement on the matter. [20719/15]

Written Answers — Department of Agriculture, Food and the Marine: Agri-Environment Options Scheme Payments (26 May 2015)

Paul Connaughton: 385. To ask the Minister for Agriculture, Food and the Marine when a person (details supplied) in County Galway will receive a payment for 2014 under the agri-environment options scheme; the reason for the delay; the reason farmers were informed in reply to questions in Dáil Éireann that payment would be made as soon as possible, when no payment has yet issued as of mid-May 2015;...

Written Answers — Department of Agriculture, Food and the Marine: Agri-Environment Options Scheme Payments (26 May 2015)

Paul Connaughton: 386. To ask the Minister for Agriculture, Food and the Marine when a person (details supplied) in County Galway will receive a payment under the Agri-Environment Options Scheme; the reason for the delay; the reason farmers were informed, in reply to questions in Dáil Éireann, that payment would be made as soon as possible, when no payment has yet issued, as of mid May 2015; and if...

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