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Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Duncan Smith: I thank the witnesses for appearing to discuss the events of 10 September, which bookended what has been a torrid year for Irish aviation in terms of the customer experience at least. One of the people impacted on the day was Carol who works with me in the office. She is someone who did so much for so many over the summer to get them on flights on holidays, helping with passport queries and...

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Duncan Smith: Yes, indeed.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Duncan Smith: Is that through IAG or Aer Lingus itself?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Duncan Smith: Did the expertise that Aer Lingus engaged recommend the best practice as regards what existed in the primary cloud backup, with the backup line that ultimately failed, and which Aer Lingus considered best practice at the time and-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Duncan Smith: Yes, it was a network issue. However, it would be the cyber team or advice within the organisation that would presumably advise the best way for Aer Lingus’s backup data to be held, stored and secured. That is how organisations would run.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Duncan Smith: One of the points of resilience and one of the key discussions in the area of cyber is dual site backups for the cloud system. What I have taken from Ms Embleton’s initial answer and statement is that the cloud was located in one site, albeit with a backup system.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Duncan Smith: They are in two different cities. Was the backup system that failed in a different city?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Duncan Smith: Okay. That is clear. What does the tertiary system, which is the learning from this and the next step, look like? Where is that?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Duncan Smith: Kyndryl is a pretty big player in this and presumably it had many other clients. However, there did not seem to be anyone else impacted or, at least, none that were reported in the news, and certainly not in the aviation industry. Was that because the backup failure was Aer Lingus-specific within this system and the backup systems of other clients worked? Did Aer Lingus ask that question?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Duncan Smith: There is a broader point here separate from what has been made in terms of how systems are being backed up when we are talking about data centres. I am not hung up on the fact the data centre is located here, in the UK or wherever else, as long as it is secure. What happened, based on the answers we have been given, seems to have been a unique, unlucky event. There are two separate sites...

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Duncan Smith: This is the reality of data centres and having everything online. It is not just one data centre that is being used, rather it is a mirror of the data in two separate sites. That is where we are going as a society in terms of IT and everything else, with all the subsequent climate impacts. I am satisfied with the answers. I thank the witnesses and I hope that something like this will...

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Duncan Smith: The last time Aer Lingus representatives appeared, they were here with the Dublin Airport Authority, DAA, and it was a fractious meeting. They informed us this time last year, when the company was doing its schedule for the summer, that it believed the industry would return quicker than other industries. It did return very quickly and the industry was caught out. How has Aer...

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Duncan Smith: From 8 October, the railway order for MetroLink will be open for submissions with An Bord Pleanála. Therefore, I ask that Aer Lingus, which delivers millions of passengers into Dublin and has a huge workforce working at Dublin Airport, would consider making a strong submission in support of delivering MetroLink as part of this part of the process.

Written Answers — Department of Communications, Climate Action and Environment: Public Sector Pensions (4 Oct 2022)

Duncan Smith: 165. To ask the Minister for Communications, Climate Action and Environment the status of a pension entitlement for former workers (details supplied); and if he will make a statement on the matter. [48444/22]

Written Answers — Department of Transport, Tourism and Sport: Rail Network (4 Oct 2022)

Duncan Smith: 201. To ask the Minister for Transport, Tourism and Sport his plans to improve and open facilities for commuters at Newbridge train station, County Kildare; if the plans include the reopening of toilet facilities; if it will include the replacement of the roof at the station which is in disrepair; and if he will make a statement on the matter. [48474/22]

Written Answers — Department of Transport, Tourism and Sport: Rail Network (4 Oct 2022)

Duncan Smith: 202. To ask the Minister for Transport, Tourism and Sport his plans to improve and open facilities for commuters at Kildare town train station, County Kildare; and if he will make a statement on the matter. [48475/22]

Written Answers — Department of Transport, Tourism and Sport: Rail Network (4 Oct 2022)

Duncan Smith: 203. To ask the Minister for Transport, Tourism and Sport his plans to improve and open facilities for commuters at Athy train station, County Kildare; and if he will make a statement on the matter. [48476/22]