Results 1,841-1,860 of 10,460 for speaker:Gerry Horkan
- Joint Oireachtas Committee on Transport, Tourism and Sport: National Car Testing: Discussion (20 Sep 2023)
Gerry Horkan: Thanks Deputy.
- Joint Oireachtas Committee on Transport, Tourism and Sport: National Car Testing: Discussion (20 Sep 2023)
Gerry Horkan: We have covered that. I know that you also have an interest in school buses. We discussed freight, hauliers, drivers, bus drivers and all of that.
- Joint Oireachtas Committee on Transport, Tourism and Sport: National Car Testing: Discussion (20 Sep 2023)
Gerry Horkan: We have all covered that and the point is well made. Deputy O'Connor is next.
- Joint Oireachtas Committee on Transport, Tourism and Sport: National Car Testing: Discussion (20 Sep 2023)
Gerry Horkan: Deputy O’Connor-----
- Joint Oireachtas Committee on Transport, Tourism and Sport: National Car Testing: Discussion (20 Sep 2023)
Gerry Horkan: One second. I am not doubting the Deputy. I am trying to be helpful to him but also to the witnesses. We had a discussion earlier and I raised the same matter. The date for my centre is 18 April on the website. What I think Applus and the RSA are going to say is that the website – I made this point previously – is not reflective of what they are telling us. They have...
- Joint Oireachtas Committee on Transport, Tourism and Sport: National Car Testing: Discussion (20 Sep 2023)
Gerry Horkan: For the Deputy’s sake and benefit-----
- Joint Oireachtas Committee on Transport, Tourism and Sport: National Car Testing: Discussion (20 Sep 2023)
Gerry Horkan: -----I have just been asked to mention that an accusation of someone being disingenuous is a relatively serious one to make. I sense the Deputy’s frustration. I have the same frustration. In my opinion, the website does not reflect a positive position at all. However, Applus has stated multiple times today and previously that there are loads of slots but it just does not put them...
- Joint Oireachtas Committee on Transport, Tourism and Sport: National Car Testing: Discussion (20 Sep 2023)
Gerry Horkan: Does Mr. Synnott wish to clarify about the website versus alternatives? There is a frustration, one that I have expressed myself, albeit possibly not as well as Deputy O’Connor. We have discussed priority booking, whereby I would have to cancel an appointment before I could reapply. I did not know anything about that until today. Apparently, hundreds of thousands of people do, but...
- Joint Oireachtas Committee on Transport, Tourism and Sport: National Car Testing: Discussion (20 Sep 2023)
Gerry Horkan: So, 55% book via the call centre.
- Joint Oireachtas Committee on Transport, Tourism and Sport: National Car Testing: Discussion (20 Sep 2023)
Gerry Horkan: At the moment, the call centre-to-website ratio is 55:45.
- Joint Oireachtas Committee on Transport, Tourism and Sport: National Car Testing: Discussion (20 Sep 2023)
Gerry Horkan: Would it not be more efficient for Applus to have everyone go to the website and to have a decent website that gives everyone the opportunity to get slots within 28 days? Mr. Synnott is telling us that every test centre has slots within 28 days. Is that correct?
- Joint Oireachtas Committee on Transport, Tourism and Sport: National Car Testing: Discussion (20 Sep 2023)
Gerry Horkan: But Mr. Synnott is saying that it is less than 28 days in every centre.
- Joint Oireachtas Committee on Transport, Tourism and Sport: National Car Testing: Discussion (20 Sep 2023)
Gerry Horkan: Deputy O’Connor went on the website and found dates in January and February. I went on and found dates in April. An ordinary member of the public will try to be less costly to Applus by doing the work himself or herself, as would be the case when booking with Ryanair, Aer Lingus and so on, instead of ringing a very pleasant person in a call centre that meets all SLAs and so on. The...
- Joint Oireachtas Committee on Transport, Tourism and Sport: National Car Testing: Discussion (20 Sep 2023)
Gerry Horkan: Why can I not see the slots within 28 days on the website?
- Joint Oireachtas Committee on Transport, Tourism and Sport: National Car Testing: Discussion (20 Sep 2023)
Gerry Horkan: Again, why can I not see them? Mr. Synnott is telling me that every test centre has slots within 28 days.
- Joint Oireachtas Committee on Transport, Tourism and Sport: National Car Testing: Discussion (20 Sep 2023)
Gerry Horkan: What is the difference between that and what I said? What is the difference between a booking lead time of less than 28 days-----
- Joint Oireachtas Committee on Transport, Tourism and Sport: National Car Testing: Discussion (20 Sep 2023)
Gerry Horkan: Statistically, the first point of contact for the booking lead time is a phone call.
- Joint Oireachtas Committee on Transport, Tourism and Sport: National Car Testing: Discussion (20 Sep 2023)
Gerry Horkan: If I go on the website today and look at Deansgrange, the website gives me a date of 18 April, which is not within 28 days.
- Joint Oireachtas Committee on Transport, Tourism and Sport: National Car Testing: Discussion (20 Sep 2023)
Gerry Horkan: Why are the slots that are clearly available behind the scenes not put on the website?