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Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)

John McGuinness: I will get the individuals to complain and I will monitor the process just to see how fair it is.

Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)

John McGuinness: Before calling Deputy Paul J. Connaughton, I ask the witnesses to clarify the position on a question asked by Deputy Mary Lou McDonald about the mechanics of the mediation process. Is it the case that NAMA has its representatives in one room, that the client has his or her representatives in another and that somebody is going to and fro between both parties, or do all parties sit around a...

Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)

John McGuinness: For example, in this room, there is the client and his or her legal representatives. Is that correct?

Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)

John McGuinness: Likewise, NAMA would have people with the same skills set and so on. The mediator is the person in the middle. Will Ms O'Reilly tell me about the mediator and his or her qualifications generally?

Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)

John McGuinness: One would have lawyers on one side, lawyers on the other side and lawyers in the middle.

Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)

John McGuinness: As Ms O'Reilly said, a mediator generally has a legal background. What does she say to an individual who sees this as the might of the State against the citizen? On one side one has NAMA with all of its expertise, knowledge of law and figures, developers and individuals, land and transactions. On the other side one could have a developer with the same expertise or an individual with far...

Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)

John McGuinness: Does Mr. McDonagh accept that there is an imbalance?

Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)

John McGuinness: I asked a question; I did not make a statement. I asked Mr. McDonagh if he thought there was an imbalance?

Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)

John McGuinness: I read in the newspaper about people who believe they were bullied, harassed or intimidated in the processes in place. We also read about the imbalance that the citizen believe there is in how he or she is represented against the State. I will read the answer from the Minister for Finance, Deputy Michael Noonan, to a parliamentary question I tabled: ...any debtor with a concern or...

Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)

John McGuinness: Mr. McDonagh has said he does not meet people.

Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)

John McGuinness: Let us say Mr. McDonagh hears about a complaint from an individual or a family who feels the process is not working for them, that they do not have the same level of information as NAMA on a valuation or whatever else it might be and so intimidated that they cannot get their message across in the mediation process - one will find such people - and who then make a complaint, for example, to...

Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)

John McGuinness: That is not the question I asked.

Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)

John McGuinness: The answer to the parliamentary question states the individual should contact NAMA directly and that "All such queries and complaints are fully investigated by the Chairman and CEO".

Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)

John McGuinness: Would the Chairman investigate all of them?

Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)

John McGuinness: What information would Mr. Daly make available to the person making the complaint? Would he say it to the mediator and would he say it to his or her legal representatives? Is there a process of appeal where a person feels aggrieved for one reason or another?

Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)

John McGuinness: I am not saying that is my opinion; I read the remark which had been made.

Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)

John McGuinness: I am not saying that is my opinion but that I have heard the comment made. I am saying there are individuals who hold that point of view. I am asking Mr. Daly, in view of the fact that NAMA is geared by taxpayers money, if he would turn around to these individuals who had made a complaint about the company and say, "I would like to hear what you have to say about where the service fell down...

Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)

John McGuinness: I have heard the complaints and will tell and encourage those concerned who feel the process did not serve them very well to get in touch with the chairman and the chief executive officer of NAMA to see what their response is. Any such complaint should be treated carefully because the welfare and wellbeing of individuals are at stake. Of course NAMA has to do a job for the taxpayer. If you...

Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)

John McGuinness: Can we publish your statement?

Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)

John McGuinness: Before we begin our examination of the financial statements of the National Asset Management Agency, NAMA, I remind members, witnesses and those in the Visitors Gallery to turn off their mobile phones as they interfere with the sound quality and transmission of the meeting. I advise witnesses that they are protected by absolute privilege in respect of their evidence to the committee. If...

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