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Written Answers — Department of Children and Youth Affairs: Ministerial Correspondence (8 Feb 2018)

Pearse Doherty: 266. To ask the Minister for Children and Youth Affairs if she has received correspondence (details supplied) sent to her from this Deputy in which representations were made on behalf of a child care provider; if so, when a reply will issue; and if she will make a statement on the matter. [6647/18]

Topical Issue Debate: Hospital Facilities (7 Feb 2018)

Pearse Doherty: I welcome the Minister of State's commitment that he will ask the national women and infants health programme to engage with Saolta. We have met Saolta and the management of Letterkenny University Hospital. We have raised the matter with the Minister. We want to escalate this issue because we want delivery on it. Everyone will agree that it does not make sense to spend hundreds of...

Topical Issue Debate: Hospital Facilities (7 Feb 2018)

Pearse Doherty: Tá mé buíoch gur roghnaíodh an t-ábhar seo, a bhaineann le seirbhísí máithreachais in Ospidéal na hOllscoile, Leitir Ceanainn. I am appalled to say that this is not the first time I have raised this issue in this House. I refer to the fact that we have a maternity theatre suite in Letterkenny University Hospital that has never been commissioned....

Topical Issue Debate: Hospital Facilities (7 Feb 2018)

Pearse Doherty: Tá mé buíoch gur roghnaíodh an t-ábhar seo, a bhaineann le seirbhísí máithreachais in Ospidéal na hOllscoile, Leitir Ceanainn. I am appalled to say that this is not the first time I have raised this issue in this House. I refer to the fact that we have a maternity theatre suite in Letterkenny University Hospital that has never been commissioned....

Written Answers — Department of Education and Skills: Departmental Correspondence (7 Feb 2018)

Pearse Doherty: 114. To ask the Minister for Education and Skills if the receipt of correspondence by a person (details supplied) will be confirmed; the reason no reply has yet been issued to this correspondence; when a response will issue; and if he will make a statement on the matter. [6123/18]

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

Pearse Doherty: I was just reading texts from Permanent TSB customers who are absolutely livid at some of the comments made before the committee. I acknowledge that Mr. Masding apologised earlier. Is it still the contention of Permanent TSB that this was a systems error?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

Pearse Doherty: When a woman contacted the bank in 2015 or 2014 and identified the error, is it still the contention that it was a systems error when the bank did not rectify it? When the bank got the original contact from a customer to tell it they were entitled to a tracker rate mortgage and it said they were wrong, does the bank still contend that was a systems error?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

Pearse Doherty: When the same customer phoned Permanent TSB in tears after receiving a letter from the bank saying that they should voluntarily surrender their home to the bank, does Mr. Masding still believe it was a systems error?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

Pearse Doherty: When the Financial Services Ombudsman ruled against Permanent TSB, does Mr. Masding still believe it was a systems error?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

Pearse Doherty: When the High Court adjudicated against the bank, was it still a systems error?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

Pearse Doherty: Mr. Masding is telling us it is still a systems error. Is it now or was it at that time? Which one is it?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

Pearse Doherty: Not only did it impact the number of customers Mr. Masding is talking about, but up to 30,000 customers were also impacted because of the Permanent TSB's selfish decision to appeal this to the Supreme Court because the Central Bank did not take action. Representatives of the Central Bank have told the committee it could not take action because of a Supreme Court challenge. Friends of mine...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

Pearse Doherty: There was more than four customers before the Financial Services Ombudsman at the time the bank lodged an appeal. Does Mr. Masding accept that? He will know that because in order for the customers to go to the Financial Services Ombudsman, they had to go through the bank's independent appeals process. I have heard from those customers. I have sat in their kitchens and listened to them....

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

Pearse Doherty: I wish to make it clear that when I talk about Mr. Masding, I am talking about the bank that he represents. I have nothing personal to say against him. I passionately believe that until bankers are held individually to account for the actions that they have taken individually and collectively, this type of scandal will continue to present itself time and again. I wish to ask about the...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

Pearse Doherty: Did the bank explain the matter to its customers or was it not explained clearly enough?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

Pearse Doherty: I know Mr. Masding was not here at the time but it has been a major issue for the past three years. I am sure he has an idea of how the bank had to give its customers back €50 million of their money which rested in the bank for the past couple of years.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

Pearse Doherty: I understand that systems errors can happen. As Mr. Groarke has outlined, customers were automatically put on the standard variable rate. If a bank's customers repeatedly inform it about something, then the error should be corrected. We would believe there was a systems error if the bank had corrected the error, but it did not do so. Please explain why the matter was not corrected if the...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

Pearse Doherty: Numerous verbal and written complaints were lodged with the bank. Are the officials saying that it was the individual on the other end of the telephone call or the person who read the email who made the decision there and then? Did the bank staff refer to some type of operations manual or bank policy on this issue? I believe the bank made a deliberate decision to put customers who said...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

Pearse Doherty: Does the bank now acknowledge that the customers had a legal right to a tracker mortgage?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

Pearse Doherty: Did the bank have a policy document stating that anybody who breaks his or her fixed term contract would go back on to an automatic standard variable rate, SVR? Has the bank made that up after the fact? Where is the documentation to say that was the case?

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