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Public Accounts Committee: 2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
(1 Feb 2018)

Seán Fleming: That is good. The NSSO is a large employer with 700 employees and that number will reach 1,000 when the finance management function transfers to it. What quality control system is in place relating to output by staff? Is there a rule of thumb that one person should be able to process X hundred per week? How does Ms Lyons know who is efficient or inefficient in the organisation?

Public Accounts Committee: 2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
(1 Feb 2018)

Seán Fleming: That is step one in doing something about a query but at least-----

Public Accounts Committee: 2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
(1 Feb 2018)

Seán Fleming: I acknowledge the issue of suppressed posts does not come under Ms Murphy-Fagan's remit and she may be unable to answer this question but she may be able to provide general information. If a Department or an office transfers the function to the NSSO and 30 of its staff were involved in payroll and HR services, how do we know some of those posts have not been suppressed? Some staff, for...

Public Accounts Committee: 2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
(1 Feb 2018)

Seán Fleming: Staff go on full pay for three months sick leave and I referred to a pensionable rate of pay earlier. Public servants sometimes go on low payments and remain in the system. Ms Murphy-Fagan said the office does not come across this much. Am I using the wrong terminology?

Public Accounts Committee: 2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
(1 Feb 2018)

Seán Fleming: Is it a different figure?

Public Accounts Committee: 2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
(1 Feb 2018)

Seán Fleming: Would it depend on a person's years of service? Is the pensionable rate of pay calculation related to the years of service?

Public Accounts Committee: 2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
(1 Feb 2018)

Seán Fleming: Can Ms Murphy-Fagan send the committee an information note because it is complex? People often ask us what rate they will be on at the end of their six months sick leave? I do not seek exact figures.

Public Accounts Committee: 2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
(1 Feb 2018)

Seán Fleming: With regard to security, Ms Murphy-Fagan said it would not be a good idea for everything to be in one building in case something happened the building. If something happened in one of the big offices in Dublin or Killarney where many of the payments are processed, that would create an enormous strain. Is the information available to other offices, for example, if one office goes down?

Public Accounts Committee: 2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
(1 Feb 2018)

Seán Fleming: I would have thought users should be able to check their payslips on a smartphone. Can that be done?

Public Accounts Committee: 2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
(1 Feb 2018)

Seán Fleming: Through a smartphone?

Public Accounts Committee: 2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
(1 Feb 2018)

Seán Fleming: If staff are on holidays, they can check whether their overtime payment went through, for example.

Public Accounts Committee: 2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
(1 Feb 2018)

Seán Fleming: So people can check whether their pay went through

Public Accounts Committee: 2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
(1 Feb 2018)

Seán Fleming: Do many use that?

Public Accounts Committee: 2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
(1 Feb 2018)

Seán Fleming: They are checking their bank accounts that way. I presume they should be able to check their payslip. Obviously, there is security and they can only get in so far.

Public Accounts Committee: 2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
(1 Feb 2018)

Seán Fleming: Do they not have to be authorised by somebody else?

Public Accounts Committee: 2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
(1 Feb 2018)

Seán Fleming: Moving on to sick leave, an onus could be put on an employee on sick leave to notify the NSSO. Many of the overpayments related to people who had been on sick leave and who had not provided medical certificates. The office probably does not do it now. I know the manager. A lot of the overpayments are due to people being out on sick leave and certificates did not come. I know that it would...

Public Accounts Committee: 2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
(1 Feb 2018)

Seán Fleming: Is Ms Lyons saying travelling expenses can possibly go through that or it is going through it?

Public Accounts Committee: 2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
(1 Feb 2018)

Seán Fleming: Does anything else other than travel and expenses go through?

Public Accounts Committee: 2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
(1 Feb 2018)

Seán Fleming: I mentioned overtime.

Public Accounts Committee: 2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
(1 Feb 2018)

Seán Fleming: Can one download them?

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