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Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Issues: Central Bank (20 Sep 2023)

John McGuinness: Has the Central Bank received many complaints from customers of banks who had their loans sold to vulture funds regarding how they are or have been treated? If they wrote to the Central Bank, how would it deal with those complaints? Does it register the number of complaints?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Issues: Central Bank (20 Sep 2023)

John McGuinness: Vulture funds.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Issues: Central Bank (20 Sep 2023)

John McGuinness: I attended a meeting of the Irish Banking Culture Board last week. I was shocked to hear Padraic Kissane tell me that some of the harrowing cases we heard at this committee at the very beginning of the tracker mortgage issue had still not been resolved. I know the Central Bank does not deal with individual cases. He was not dealing with individual cases, but the day they came before us...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Issues: Central Bank (20 Sep 2023)

John McGuinness: Could Ms Rowland tell the committee how many unresolved cases there are with respect to each of the banks? Does she know that figure? Does she know the figure of the cases still being dealt with by the ombudsman?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Issues: Central Bank (20 Sep 2023)

John McGuinness: I am referring to the ones who have not been dealt with.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Issues: Central Bank (20 Sep 2023)

John McGuinness: How many are in each of the banks?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Issues: Central Bank (20 Sep 2023)

John McGuinness: The witnesses can give us those figures.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Issues: Central Bank (20 Sep 2023)

John McGuinness: I will come back to Mr. Makhlouf on that.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Issues: Central Bank (20 Sep 2023)

John McGuinness: So the witnesses will come back to me with the numbers in each of the banks.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Issues: Central Bank (20 Sep 2023)

John McGuinness: Yes, I will. Mr. Makhlouf wrote to the committee arising from an issue I raised with the Central Bank about accounting standards. Are the witnesses satisfied that these standards are being met? Sorry, are they satisfied that the accountancy bodies are ensuring that their members are using the standards and regulations set down by the European Union and they are not being advised to do...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Issues: Central Bank (20 Sep 2023)

John McGuinness: Mr. Makhlouf was satisfied then. I am asking whether he is satisfied now that there is no evidence that the accountancy firms are giving advice contrary to European regulations.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Issues: Central Bank (20 Sep 2023)

John McGuinness: But Mr. Makhlouf will check?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Issues: Central Bank (20 Sep 2023)

John McGuinness: Because this is a recent complaint that I have received.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Issues: Central Bank (20 Sep 2023)

John McGuinness: I can, yes.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Issues: Central Bank (20 Sep 2023)

John McGuinness: Pepper has 80,000 mortgages. It is one of the biggest mortgage holders of private houses. We are told there is a wide range of options on offer from the vulture funds to deal with issues of the customer not being able to pay. However, my information – again, I can send the witnesses individual cases – is that they are still being treated badly. Some of the range of options...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Issues: Central Bank (20 Sep 2023)

John McGuinness: Does the Central Bank get individual complaints regarding vulture funds? I think I asked Ms Rowland this already.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Issues: Central Bank (20 Sep 2023)

John McGuinness: I am sure the members would agree that we should contact the vulture funds again on foot of what the Minister for Finance has told them, issue the invitation and see would they come before us. That might be a way.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Issues: Central Bank (20 Sep 2023)

John McGuinness: I mention two other things. On the bank IT glitches, are the systems robust enough now to withstand further IT glitches?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Issues: Central Bank (20 Sep 2023)

John McGuinness: Does that include hacking?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Issues: Central Bank (20 Sep 2023)

John McGuinness: The last matter I want to bring to the witnesses' attention-----

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