Results 13,161-13,180 of 21,498 for speaker:Mary Lou McDonald
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: It would be at Mr. Daly's discretion or judgment-----
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: -----to evaluate the level of gravity of the complaint.
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: I am trying to get a sense of the procedure.
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: To get this straight, let us say I wrote to Mr. Daly with a complaint and, clearly, if I have taken the trouble to write to him I regard the matter as serious, whatever Mr. Daly's judgment of it is. The witnesses would have a conversation with each other and make an evaluation of it to establish the seriousness of it. Presumably, the witnesses would always investigate the complaint-----
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: That would be by way of speaking to colleagues or the relevant personnel.
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: Is that a designated position within NAMA?
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: What is that position called? Is it the complaints officer?
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: That is the person who does the donkey work of establishing the facts.
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: Does the relationship manager refer back to both of the witnesses?
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: What happens then?
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: When complaints are received there is an initial evaluation and the relationship manager establishes the facts. He reports back to the witnesses.
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: When the witnesses receive the results of the investigation, they obviously have a conversation again. They would establish whether matters have been clarified or not and they would always write back to the complainant, unless they are anonymous.
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: Yes, we get those too. Then the witnesses make a decision as to whether it would merit being brought to the attention of the board.
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: How many complaints have been upheld? Mr. McDonagh mentioned 15 or 20 complaints. Of that number, how many were given to the relationship manager, who investigated and substantiated them?
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: In the event that the complainant does not accept the finding, what recourse do they have?
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: Where might they refer the complaint?
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: The witness therefore would not regard an approach by a public representative on the basis of a complaint as lobbying per sefor the purposes of the Act.
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: Of course. The worrying matter is that from the perspective of an individual who might have a complaint in respect of NAMA, there is no independent stream or system to arbitrate that. I accept that the witnesses receive the complaints, examine them and have the relationship manager investigate them. I do not gainsay that. However, is there not a disparity between the person making the...
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: Do the witnesses think that is a good way to do their business? NAMA is a State body and Mr. McDonagh said his job is to protect the organisation, the taxpayer and the integrity of the organisation. However, is it not problematic that there is no independent form of arbitration for those who might have a complaint with NAMA, short of An Garda Síochána or recourse to lawyers? I...
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: Can I give way for two minutes for Deputy Collins to ask a supplementary question?