Results 12,861-12,880 of 21,203 for speaker:Mary Lou McDonald
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: Does Mr. Daly agree that is correct?
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: Do the witnesses investigate them jointly regardless of who receives them?
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: Presumably, the witnesses would inform the board of the receipt of such a complaint.
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: Who would adjudicate what warrants a serious complaint and what warrants a triviality?
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: A minor matter.
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: It would be at Mr. Daly's discretion or judgment-----
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: -----to evaluate the level of gravity of the complaint.
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: I am trying to get a sense of the procedure.
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: To get this straight, let us say I wrote to Mr. Daly with a complaint and, clearly, if I have taken the trouble to write to him I regard the matter as serious, whatever Mr. Daly's judgment of it is. The witnesses would have a conversation with each other and make an evaluation of it to establish the seriousness of it. Presumably, the witnesses would always investigate the complaint-----
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: That would be by way of speaking to colleagues or the relevant personnel.
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: Is that a designated position within NAMA?
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: What is that position called? Is it the complaints officer?
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: That is the person who does the donkey work of establishing the facts.
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: Does the relationship manager refer back to both of the witnesses?
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: What happens then?
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: When complaints are received there is an initial evaluation and the relationship manager establishes the facts. He reports back to the witnesses.
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: When the witnesses receive the results of the investigation, they obviously have a conversation again. They would establish whether matters have been clarified or not and they would always write back to the complainant, unless they are anonymous.
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: Yes, we get those too. Then the witnesses make a decision as to whether it would merit being brought to the attention of the board.
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: How many complaints have been upheld? Mr. McDonagh mentioned 15 or 20 complaints. Of that number, how many were given to the relationship manager, who investigated and substantiated them?
- Public Accounts Committee: National Asset Management Agency Financial Statements 2013 (18 Dec 2014)
Mary Lou McDonald: In the event that the complainant does not accept the finding, what recourse do they have?