Results 12,361-12,380 of 26,042 for speaker:Kieran O'Donnell
- Seanad: Commencement Matters: State Examinations Reviews (4 Oct 2018)
Kieran O'Donnell: That is welcome.
- Seanad: Commencement Matters: State Examinations Reviews (4 Oct 2018)
Kieran O'Donnell: I thank the Minister and I welcome the change by UCD. There would appear to be-----
- Seanad: Commencement Matters: State Examinations Reviews (4 Oct 2018)
Kieran O'Donnell: -----enough scope in the rectification rules, which the SEC applies, that it should be able to deal with the entire script on totting numerical errors. When does the Minister anticipate that the SEC and the third level institutions will conclude their deliberations and advise him of the changes that will be implemented? When does he anticipate that we will have a definitive outcome so that...
- Seanad: Commencement Matters: State Examinations Reviews (4 Oct 2018)
Kieran O'Donnell: What does the Minister anticipate the timeframe to be?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Behaviour and Culture of the Irish Retail Banks Report: Central Bank of Ireland (4 Oct 2018)
Kieran O'Donnell: I apologise for being late. This study was about the culture in the banks and how they dealt with customers. How many consumers or customers were interviewed for the report?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Behaviour and Culture of the Irish Retail Banks Report: Central Bank of Ireland (4 Oct 2018)
Kieran O'Donnell: We have limited time. I and my colleagues are dealing with customers and constituents who still believe they are being very badly treated by the banks and that nothing has changed. I am a believer in primary research, which is going back to the consumer. In terms of both the tracker report and this culture report, did the researchers engage directly in interviews with customers of the banks?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Behaviour and Culture of the Irish Retail Banks Report: Central Bank of Ireland (4 Oct 2018)
Kieran O'Donnell: Why not?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Behaviour and Culture of the Irish Retail Banks Report: Central Bank of Ireland (4 Oct 2018)
Kieran O'Donnell: How can the witnesses stand over a report when the very people that the report is about were not interviewed?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Behaviour and Culture of the Irish Retail Banks Report: Central Bank of Ireland (4 Oct 2018)
Kieran O'Donnell: I am just looking at it this way. The researchers undertook 1,400 hours of desktop reviews, ran more than 500 surveys and conducted 75 interviews. If none of those was with consumers, I as a public representative have to ask the question. Before we came in here today, I got a phone call from a customer of one of the banks who knew the witnesses would be appearing before the committee and...
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Behaviour and Culture of the Irish Retail Banks Report: Central Bank of Ireland (4 Oct 2018)
Kieran O'Donnell: Am I correct in saying that of the 1,400 hours of desktop reviews, all the surveys and all the interviews, none was with bank customers? Who were they with?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Behaviour and Culture of the Irish Retail Banks Report: Central Bank of Ireland (4 Oct 2018)
Kieran O'Donnell: How could the Central Bank assess the conduct of the banks if it did not at the same time have the other side of the equation? That is the primary research.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Behaviour and Culture of the Irish Retail Banks Report: Central Bank of Ireland (4 Oct 2018)
Kieran O'Donnell: However, this was a stand-alone project.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Behaviour and Culture of the Irish Retail Banks Report: Central Bank of Ireland (4 Oct 2018)
Kieran O'Donnell: How can anyone do that without talking to customers?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Behaviour and Culture of the Irish Retail Banks Report: Central Bank of Ireland (4 Oct 2018)
Kieran O'Donnell: With due respect to Mr. Sibley, in my experience dealing with banks, the front-end staff are getting the direction from the board and top management to sell products and meet targets. To say there is a disconnect and effectively that the boards are above in some ivory tower-----
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Behaviour and Culture of the Irish Retail Banks Report: Central Bank of Ireland (4 Oct 2018)
Kieran O'Donnell: The point I am trying to make is that I find it difficult to comprehend that anyone can come out with a report on the cultural treatment by banks of customers and, with all these desktop reviews, surveys and interviews, not have one interview with a bank customer. Any report surely has to have primary research. There is plenty of it in terms of the banks themselves but not in terms of how...
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Behaviour and Culture of the Irish Retail Banks Report: Central Bank of Ireland (4 Oct 2018)
Kieran O'Donnell: It is the customer. The bank customer is the person I am interested in.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Behaviour and Culture of the Irish Retail Banks Report: Central Bank of Ireland (4 Oct 2018)
Kieran O'Donnell: I fully understand that. I am a practical person. If I wanted to know what was going on in a company, and I previously operated as an auditor, I went to the relevant person and asked him or her what was happening. I did not go to top management for everything. I would ask the customers. Ms Rowland stated that she is aware of customers. For the completeness of the report, where were a...
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Behaviour and Culture of the Irish Retail Banks Report: Central Bank of Ireland (4 Oct 2018)
Kieran O'Donnell: Many customers who ended up with the vulture funds believe that the banks stonewalled them when they were seeking to deal with restructuring their loans because the banks had the backstop of knowing the loans could go to a fund.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Behaviour and Culture of the Irish Retail Banks Report: Central Bank of Ireland (4 Oct 2018)
Kieran O'Donnell: Customers who are constituents are telling me this.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Behaviour and Culture of the Irish Retail Banks Report: Central Bank of Ireland (4 Oct 2018)
Kieran O'Donnell: Can Professor Lane deal with the final point, that they stood idly by and were not proactive? It suited the banks to allow the tracker overcharging to continue because it allowed them to boost their balance sheets at a time when they were extremely vulnerable. As far as they were concerned, they could ride on and explain later.