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Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages and Differential Pricing in Insurance: Discussion (19 Nov 2019)

Pearse Doherty: None of those 146 could have gone through the appeals process, made a complaint to the Financial Services and Pensions Ombudsman and then got an offer mid-stream from the bank. Could they?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages and Differential Pricing in Insurance: Discussion (19 Nov 2019)

Pearse Doherty: That is technically an out-of-court settlement. Is that offer recorded with the ombudsman's office?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages and Differential Pricing in Insurance: Discussion (19 Nov 2019)

Pearse Doherty: Of the 146 that were closed during investigation, adjudication or legal services processes, how many were closed to the benefit of the consumer?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages and Differential Pricing in Insurance: Discussion (19 Nov 2019)

Pearse Doherty: Of the 121 cases, how many went through the independent appeals process?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages and Differential Pricing in Insurance: Discussion (19 Nov 2019)

Pearse Doherty: Of the 146 cases, do we know how many went through the independent appeals process and then made a claim?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages and Differential Pricing in Insurance: Discussion (19 Nov 2019)

Pearse Doherty: Of the 146, we know that 121 benefitted and were better off at the end of the day. A total of 43 complaints were closed at registration and assessment stage. What would be the reason for that?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages and Differential Pricing in Insurance: Discussion (19 Nov 2019)

Pearse Doherty: They may come back when they have finished the process.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages and Differential Pricing in Insurance: Discussion (19 Nov 2019)

Pearse Doherty: I ask Mr. Deering to give me examples of the larger types of settlements reached relating to the tracker mortgage issue.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages and Differential Pricing in Insurance: Discussion (19 Nov 2019)

Pearse Doherty: We know from the figures provided that of the 455 complaints closed thus far, there was a benefit to approximately 165 consumers from that cohort. Mr. Deering stated the Financial Services and Pensions Ombudsman can deal with the practice of dual pricing if it is deemed unfair. I am not sure whether he is aware of the research done in the United States that suggested it is predatory and...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages and Differential Pricing in Insurance: Discussion (19 Nov 2019)

Pearse Doherty: I will outline my personal experience of getting my renewal premium. I shop around every year but I have always reverted to the original company to say I have found a better offer, and in fairness it has always matched it. For the sake of not having to change paperwork, I have always found a better quote. On the records of the company, however, I would be considered to have stayed with it...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages and Differential Pricing in Insurance: Discussion (19 Nov 2019)

Pearse Doherty: We will exclude online discounts.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages and Differential Pricing in Insurance: Discussion (19 Nov 2019)

Pearse Doherty: When does the ombudsman expect to make its first adjudication on dual pricing?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages and Differential Pricing in Insurance: Discussion (19 Nov 2019)

Pearse Doherty: I do. I want to raise two issues, one of which is dual pricing. I have countless examples of people coming to me on the issue of dual pricing. When I talk about dual pricing I am not referring to introductory offers, which can range from 10% to 20% up to a certain value. I am talking about excluding them and looking at the price using the exact same data on which the insurance company has...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages and Differential Pricing in Insurance: Discussion (19 Nov 2019)

Pearse Doherty: I have a case, which I will deal with and may advise this person to go to Mr. Deering's office. I mentioned it earlier but I may have been wrong and I want to correct the record. I refer to a letter sent to an individual in recent days with three different quotes for the exact same policy number. The first quote was €1,044, the second was €1,256, which was issued on the same...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages and Differential Pricing in Insurance: Discussion (19 Nov 2019)

Pearse Doherty: I know Mr. Deering does not want a very large influx of complaints. I have great respect for his office, and we may not always agree in terms of the adjudications that are made and so on, but it is a great asset for people to be able to take claims to an independent authority and have them properly scrutinised and adjudicated upon. It is something I will be encouraging where there is a...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages and Differential Pricing in Insurance: Discussion (19 Nov 2019)

Pearse Doherty: Is the crucial factor in cases such as that the individuals who subscribe to this type of insurance have to be informed clearly that it could be ended at any time?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages and Differential Pricing in Insurance: Discussion (19 Nov 2019)

Pearse Doherty: Do I have recourse if my provider decides that the life insurance I have been paying into it for 40 years is no longer on offer?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages and Differential Pricing in Insurance: Discussion (19 Nov 2019)

Pearse Doherty: I refer to whole-of-life policies. This was death insurance. There is nothing that says whole of life more than death insurance.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages and Differential Pricing in Insurance: Discussion (19 Nov 2019)

Pearse Doherty: My final question relates to the tracker mortgage cases before the ombudsman. We went through some of the numbers and some cases have been resolved by mediation and determination. Has Mr. Deering dealt with the prevailing rate issue in any of the cases to date? Has he adjudicated on it or has a settlement been reached as a result of mediation on the prevailing rate? It is an issue that is...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages and Differential Pricing in Insurance: Discussion (19 Nov 2019)

Pearse Doherty: The people who may be watching this meeting are the customers of Permanent TSB or other banks who have cases with the ombudsman on the prevailing rate. Many others are waiting to see how they will be adjudicated because they fall into what is termed "the cohort", and if it applies to one, it is likely to apply to others. What does Mr. Deering mean by "shortly"? Does he think any of these...

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