Results 10,861-10,880 of 21,440 for speaker:Mary Lou McDonald

Public Accounts Committee: HSE Report on Foster Home in Waterford Community Care Area: Discussion (2 Feb 2016)

Mary Lou McDonald: I think it is very clear from Mr. O'Brien's statement that he has laid the-----

Public Accounts Committee: HSE Report on Foster Home in Waterford Community Care Area: Discussion (2 Feb 2016)

Mary Lou McDonald: We will agree to disagree but Mr. O'Brien's opening statement is on the public record. Others can, therefore, adjudicate on the matter.

Public Accounts Committee: HSE Report on Foster Home in Waterford Community Care Area: Discussion (2 Feb 2016)

Mary Lou McDonald: How many formal apologies does the HSE issue in any given year?

Public Accounts Committee: HSE Report on Foster Home in Waterford Community Care Area: Discussion (2 Feb 2016)

Mary Lou McDonald: Would that have the status-----

Public Accounts Committee: HSE Report on Foster Home in Waterford Community Care Area: Discussion (2 Feb 2016)

Mary Lou McDonald: How would Mr. O'Brien rate this particular official apology?

Public Accounts Committee: HSE Report on Foster Home in Waterford Community Care Area: Discussion (2 Feb 2016)

Mary Lou McDonald: No, the one that was due to Grace, on a scale of one to ten, with one being an apology for a cancelled appointment. By the way, people generally do not get an apology for a cancelled appointment. They usually get a note telling them that the procedure has been cancelled.

Public Accounts Committee: HSE Report on Foster Home in Waterford Community Care Area: Discussion (2 Feb 2016)

Mary Lou McDonald: A high-scale apology. How many of those are made in any given year?

Public Accounts Committee: HSE Report on Foster Home in Waterford Community Care Area: Discussion (2 Feb 2016)

Mary Lou McDonald: I would say very, very, very few. I would say it is rare. Does Mr. O'Brien agree with me?

Public Accounts Committee: HSE Report on Foster Home in Waterford Community Care Area: Discussion (2 Feb 2016)

Mary Lou McDonald: Who decides that a high-level official apology is due?

Public Accounts Committee: HSE Report on Foster Home in Waterford Community Care Area: Discussion (2 Feb 2016)

Mary Lou McDonald: Mr. Healy made the decision that a high-level apology was due. Mr. O'Brien has given a kind of a garbled account, as I heard it, in respect of teleconferences, conversations and so on discussing the need for this high-level official apology and how it might be made.

Public Accounts Committee: HSE Report on Foster Home in Waterford Community Care Area: Discussion (2 Feb 2016)

Mary Lou McDonald: Work commenced on 4 March 2015.

Public Accounts Committee: HSE Report on Foster Home in Waterford Community Care Area: Discussion (2 Feb 2016)

Mary Lou McDonald: Mr. Healy conceives of this high-level official apology, which are very rare, on 4 March 2015. There are ten interactions in respect of it and some activity towards the tail end of the process in December. The apology is not made, yet a report is given to this committee that an apology was made. The committee then receives the correspondence referred to earlier from the Waterford...

Public Accounts Committee: HSE Report on Foster Home in Waterford Community Care Area: Discussion (2 Feb 2016)

Mary Lou McDonald: Or - this is even more serious - if we are to take the word of Waterford Intellectual Disability Association, there was not in fact a miscommunication; there was no communication. There was no apology expected, according to this correspondence, and none was given, and furthermore, the HSE was informed of that fact. The truth is somewhere, perhaps, in between those two positions.

Public Accounts Committee: HSE Report on Foster Home in Waterford Community Care Area: Discussion (2 Feb 2016)

Mary Lou McDonald: Mr. O'Brien said that, having reviewed the situation with those staff involved, "I am satisfied that it was the intention to offer a full and frank apology." Did he raise this particular piece of correspondence with the staff?

Public Accounts Committee: HSE Report on Foster Home in Waterford Community Care Area: Discussion (2 Feb 2016)

Mary Lou McDonald: How did they respond to this?

Public Accounts Committee: HSE Report on Foster Home in Waterford Community Care Area: Discussion (2 Feb 2016)

Mary Lou McDonald: Who wrote this e-mail?

Public Accounts Committee: HSE Report on Foster Home in Waterford Community Care Area: Discussion (2 Feb 2016)

Mary Lou McDonald: I ask Ms Colley how was it so ambiguous.

Public Accounts Committee: HSE Report on Foster Home in Waterford Community Care Area: Discussion (2 Feb 2016)

Mary Lou McDonald: Okay. They said that they were not asked to apologise and that they did not apologise and, furthermore, that they told the HSE chief officer that no apologies were given.

Public Accounts Committee: HSE Report on Foster Home in Waterford Community Care Area: Discussion (2 Feb 2016)

Mary Lou McDonald: Can Ms Colley explain to us how her e-mail was so ambiguous?

Public Accounts Committee: HSE Report on Foster Home in Waterford Community Care Area: Discussion (2 Feb 2016)

Mary Lou McDonald: Did the e-mail say an apology is to be given-----