Results 10,701-10,720 of 26,228 for speaker:Kieran O'Donnell
- Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)
Kieran O'Donnell: No apologies have been received. This meeting is part of the committee’s continuing examination of broadband and phone connectivity and related matters. The committee is particularly interested in discussing the national broadband plan, regional and rural access to broadband, the roll-out of the Eir’s fibre broadband network in Ireland, the handling of customer requests and...
- Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)
Kieran O'Donnell: I thank Ms Lennon very much for coming in. The ComReg commissioner, Robert Mourik, said last night on the RTÉ "Prime Time" programme, on which Ms Lennon also appeared, that the problems with Eir were "so deep and so problematic" that customers had been "left out in the cold". He said this is unacceptable. In fact, he said that the number of complaints were exceptional relative to...
- Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)
Kieran O'Donnell: Is that out of keeping with the level of complaints?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)
Kieran O'Donnell: Do you disagree with Mr. Mourik?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)
Kieran O'Donnell: However you said you had not heard language like that. Implicit in that-----
- Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)
Kieran O'Donnell: Does that mean you disagree with his assessment?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)
Kieran O'Donnell: Do you disagree with him?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)
Kieran O'Donnell: Why?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)
Kieran O'Donnell: Even, Ms Lennon, if a person is waiting 40 minutes to be heard? Many of them are elderly people. On the fixed-line business, many of them are reliant on having the fixed-line operating for their alarm systems. I have had various people on to me-----
- Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)
Kieran O'Donnell: -----and one lady, a restaurateur, had her fixed-line go down last March. It is still not repaired. She continued to be billed and eventually she had to stop the standing orders. We have a litany of them so the question is how can you then say that Eir customers have not been left out in the cold?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)
Kieran O'Donnell: I am sorry Ms Lennon-----
- Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)
Kieran O'Donnell: -----if one has a bigger business-----
- Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)
Kieran O'Donnell: I am sorry, Ms Lennon. The point I take exception to is you using the excuse that Eir is bigger than everyone else. Eir has a large number of customers, it has the fixed-line business and it owns the fibre network and whatever. By definition, therefore, Eir is going to get more complaints as it is a bigger business.
- Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)
Kieran O'Donnell: Also, Sky and others are paying Eir for the use of the its network
- Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)
Kieran O'Donnell: That is, therefore, an unacceptable excuse. I would go so far as to say it does not stand up to scrutiny; it is a lame excuse.
- Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)
Kieran O'Donnell: Can I finish-----
- Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)
Kieran O'Donnell: Can I say something? I have two more points. The first is that I got the impression that you believe staff are an issue, is that right? Ultimately the buck stops with-----
- Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)
Kieran O'Donnell: Second, I have two quick questions. First, I rang this morning and I checked on times. One was below ten minutes but the other was 29 minutes. There are still many late calls-----
- Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)
Kieran O'Donnell: You accept that. Second, what is Eir doing to remedy that? When will it be done and how is it doing it? Moving to broadband, the gap intervention areas are, as you are well familiar, areas where Eir provided fibre broadband and then discontinued. We had representatives of National Broadband Ireland, NBI, before us this time last week. They are agreeable to working with Eir to see if it...
- Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)
Kieran O'Donnell: Why did Eir not have contingency plans in place, with Covid coming? The company must have known it was going to be difficult.