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Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Kieran O'Donnell: They are actually very good when one gets through.

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Kieran O'Donnell: Ms Lennon was talking about setting up a new-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Kieran O'Donnell: Eir had existing centres in Limerick and-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Kieran O'Donnell: Ms Lennon needs to clarify that point.

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Kieran O'Donnell: No disrespect was meant to people in Sligo.

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Kieran O'Donnell: The issue is with Eir, not with the people of Sligo.

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Kieran O'Donnell: I think people may have interpreted in a different way what Ms Lennon said last night. We welcome that she clarified it.

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Kieran O'Donnell: Ms Lennon said that setting up the call centre in Sligo was a mistake.

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Kieran O'Donnell: So Ms Lennon does not regard it as a mistake.

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Kieran O'Donnell: So Eir is committed to Sligo?

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Kieran O'Donnell: Is the company fully committed to Sligo in the long term?

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Kieran O'Donnell: If Eir has such a problem with the delivery of service at the moment, why has it not outsourced some of it on a short-term basis to be able to deal with customers queries and complaints now?

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Kieran O'Donnell: Eir will not use the address alone.

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Kieran O'Donnell: Well done, Deputy Matthews.

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Kieran O'Donnell: I think both an email address and a phone contact-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Kieran O'Donnell: The witnesses might email the committee on that matter.

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Kieran O'Donnell: Were they going to other jobs?

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Kieran O'Donnell: What does Ms Lennon want to say to her front-line staff today?

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Kieran O'Donnell: Would Ms Lennon like to retract that?

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Kieran O'Donnell: I thank Ms Lennon for giving that clarification.

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