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Seanad: Order of Business. (17 Nov 2004)

Timmy Dooley: I join with other Senators in calling for a debate on Aer Lingus at the earliest possible opportunity. There is much misinformation abroad. As Senator O'Toole said, one would be forgiven for believing that the airline is in some level of turmoil in terms of its economic situation, if one takes notice of some of the headlines in today's newspapers. The company will this year turn in a profit...

Seanad: Order of Business. (17 Nov 2004)

Timmy Dooley: I appreciate that. I am delighted that the attempted corporate hijack by the management team has been averted and that the Government rejected the proposed buy-out. I too wish to be associated with the good wishes extended to the management team. Members of that team have done a good job and I hope they find satisfaction in their future careers. As Senator O'Toole observed, however, the...

Seanad: Live Cattle Exports. (9 Nov 2004)

Timmy Dooley: I thank the Minister of State for coming to the House to discuss this important issue this evening. Following last week's announcement that P&O Ferries will withdraw its service on the Rosslare to Cherbourg route from 19 December next, I ask the Minister, Deputy Coughlan, and the Minister of State, Deputy Browne, to intervene immediately to ensure that access to continental Europe markets is...

Seanad: Public Transport in the Greater Dublin Area: Statements. (9 Nov 2004)

Timmy Dooley: I welcome the Minister of State, Deputy Callely, to the House, and also the Minister, Deputy Cullen, who was here to speak in a transport debate for the first time since his appointment to the Department. We are all delighted he has taken on the role and is up to speed so quickly, as is Deputy Callely. Based on the statements emanating from the Department of Transport, there will be a...

Seanad: Public Transport in the Greater Dublin Area: Statements. (9 Nov 2004)

Timmy Dooley: I accept that, and I am delighted to be here for a couple of days. Both myself and the Cathaoirleach must return to the mid-west. While I am not taking from the debate on Dublin, it is part of the balancing exercise. There are others with a similar belief. That is another day's debate, and I will be putting forward those issues. I was dealing with the macro-issue today in terms of priorities....

Seanad: Order of Business. (4 Nov 2004)

Timmy Dooley: I support Senator Brian Hayes's call for a debate on Luas and the metro project. There is an element of rewriting history going on by some members of the Opposition here and in other places. It would be useful to clarify some of the matters. In particular, I ask the Leader to consider discussing a matter raised recently, namely, the loss of €114 million in European Union funding when she...

Seanad: Order of Business. (4 Nov 2004)

Timmy Dooley: Certainly, the bridge in Killaloe. Perhaps the Bodyke bypass could be discussed as well. There are serious matters relating to the mid-west and if we could have a separate debate on them, it would be very helpful.

Seanad: National Car Testing Service: Motion. (3 Nov 2004)

Timmy Dooley: If Senator Brian Hayes had the wheel on right, he would have been fine.

Seanad: National Car Testing Service: Motion. (3 Nov 2004)

Timmy Dooley: We know the real motivation for it was Senator Brian Hayes's wheel.

Seanad: National Car Testing Service: Motion. (3 Nov 2004)

Timmy Dooley: He looked after the Senator well.

Seanad: National Car Testing Service: Motion. (3 Nov 2004)

Timmy Dooley: The Senator has a selective memory about elections.

Seanad: National Car Testing Service: Motion. (3 Nov 2004)

Timmy Dooley: They are not with the Senator's party either.

Seanad: National Car Testing Service: Motion. (3 Nov 2004)

Timmy Dooley: It could cause water on the driver's brain.

Seanad: National Car Testing Service: Motion. (3 Nov 2004)

Timmy Dooley: I move amendment No. 1: To delete all the words after "that" and substitute the following: Seanad Éireann notes that the contract between the Minister and the National Car Testing Service, NCTS, requires NCTS to meet specified performance standards with respect to premises, test equipment, staff, test arrangements, facilities management, information technology, customer service and public...

Seanad: National Car Testing Service: Motion. (3 Nov 2004)

Timmy Dooley: There is a difficulty with competition in terms of the benchmarking of a service. It took a young fellow about three quarters of an hour to change two bulbs. My concern is that garages are offering a service described as a pre-NCT that will solve all problems. A driver may pay a fixed fee of €100, €150 or €200 for an overall inspection and if there is anything seriously wrong he or she...

Seanad: National Car Testing Service: Motion. (3 Nov 2004)

Timmy Dooley: We know what Senator Bannon would do if he was involved but we will not get into that.

Seanad: National Car Testing Service: Motion. (3 Nov 2004)

Timmy Dooley: He would have us all back in an ass and cart but we will not worry about that.

Seanad: National Car Testing Service: Motion. (3 Nov 2004)

Timmy Dooley: Customer service is an essential part of this issue.

Seanad: National Car Testing Service: Motion. (3 Nov 2004)

Timmy Dooley: Yes, command and control. Customer service and customer satisfaction are essential to the NCT service and that is required by the contract. The NCT has a customer service charter and operates an appeals procedure for dealing with customer complaints.

Seanad: National Car Testing Service: Motion. (3 Nov 2004)

Timmy Dooley: The level of complaints is small relative to the volume of cars tested. Like other Senators, constituents have regularly brought complaints to my office or have contacted me by telephone. However, when one teases out the problem, they are not complaining about the service delivered by the NCT but about the fact that their cars failed when they thought everything was in order. That is a...

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