Results 10,401-10,420 of 26,021 for speaker:Kieran O'Donnell

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Hold on a second. A minute ago, I was informed that ComReg would have to go to court to impose sanctions. Now Mr. Mourik is telling me that ComReg was not even able to go to court over what was happening in Eir. Am I correct in that?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Just explain why ComReg is unable to take Eir to court over its disastrous customer care.

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Why does the law not allow for that?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: But-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: So there are------

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Are there sanctions of any form that ComReg can impose on a company like Eir that has had such disastrous customer care?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Mr. Mourik is telling me that, as matters stand, ComReg does not have the power to impose a fine or sanction on Eir directly or through the courts in respect of Eir's disastrous customer care. Is that correct?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: I accept all of that-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: No. I have a very simple question. As matters stand, can ComReg impose sanctions directly or through the courts on a phone operator whose customer care system is disastrous?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: What does that-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: No. In simple terms, that means that-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Well then-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: In summary, it looks to me like ComReg is utterly toothless in respect of Eir's customer care. The law needs to be changed. We ask the witnesses to write to us on the matter.

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: We will move on to the Eircode issue and let Deputy Matthews ask a similar question.

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: It could be incorporated in ComReg's request for legislation as well. There is an absolute lacuna in terms of enforcement of consumer rights and powers vis-à-visComReg and the operators. We need that in detail so we can expedite it with the Minister and we want to support ComReg in that. Mr. Mourik's conversations with Ms Carolan Lennon, CEO of Eir, did not yield anything. The fact...

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: I am very conscious of time. I want to zone in as we have one more speaker and we have to be out of here by 1.30 p.m. because of Covid regulations.

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Deputy Moynihan must be rigid on time.

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Deputy Moynihan will have to allow the witness to respond.

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: What did the meeting with Ms Carolan Lennon yield in terms of improved customer service for consumers of Eir?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Does Mr. Mourik think Eir was starting to address them?