Results 10,401-10,420 of 26,032 for speaker:Kieran O'Donnell

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: -----or must it go to court to have a fine imposed? That is a weakness. ComReg cannot impose a fine directly; it must go to court. Is that the District Court, Circuit Court or High Court? I ask that the witnesses be brief. I do not want to go into this in too much detail because we have little time.

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: If I am a phone operator and I am falling down in my customer care, ComReg is toothless to impose sanctions unless it takes me to court. Am I correct?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: What fine would be imposed in such circumstances?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Is that €100?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: In terms of substantial fines, must ComReg go to court?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: That is a weakness. We need ComReg to write to us and tell us specifically what legislation is required. This is the nub of the issue. ComReg is toothless when it comes to the phone operators. It has no power to sanction and it must take operators to court, but the courts are slow and customers are waiting. There are issues of confidentiality, but the CEO of Eir, Ms Carolan Lennon,...

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: With respect, two thirds of the complaints to ComReg up to September related to Eir. That was hardly sudden.

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Why does Mr. Mourik think that was? He can tell us what happened at the meetings with Ms Lennon. She vehemently disagreed with his assessment on "Prime Time". What happened at Eir that, by its own admission, caused its customer care service to deteriorate so rapidly? People were waiting on the phone for 30 minutes or longer. Was it a lack of staff? What was the reason?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: What was discussed at the meetings?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Did ComReg tell Eir that it would take Eir to court if necessary?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Why not?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Hold on a second. A minute ago, I was informed that ComReg would have to go to court to impose sanctions. Now Mr. Mourik is telling me that ComReg was not even able to go to court over what was happening in Eir. Am I correct in that?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Just explain why ComReg is unable to take Eir to court over its disastrous customer care.

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Why does the law not allow for that?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: But-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: So there are------

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Are there sanctions of any form that ComReg can impose on a company like Eir that has had such disastrous customer care?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Mr. Mourik is telling me that, as matters stand, ComReg does not have the power to impose a fine or sanction on Eir directly or through the courts in respect of Eir's disastrous customer care. Is that correct?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: I accept all of that-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: No. I have a very simple question. As matters stand, can ComReg impose sanctions directly or through the courts on a phone operator whose customer care system is disastrous?