Results 10,381-10,400 of 26,021 for speaker:Kieran O'Donnell

Joint Oireachtas Committee on Transport, Tourism and Sport: Impact of Brexit on Haulage, Freight, the Ports and Ferry Companies: Discussion (16 Dec 2020)

Kieran O'Donnell: We are short on time and have to be out of the room in a moment. We will write to the Department about the Brexit fund, the PSO and capacity. I thank the two ferry companies and wish DFDS all the best with its new route to Dunkirk. I also thank Mr. Mathieu from Brittany Ferries, Mr. Drennan and Mr. McArdle from the IRHA, and Mr. O'Callaghan, Mr. Regan and their colleagues from Cargo...

Written Answers — Department of Housing, Planning, and Local Government: Pyrite Remediation Programme (10 Dec 2020)

Kieran O'Donnell: 272. To ask the Minister for Housing, Planning, and Local Government if he will address a matter regarding pyrite blocks in County Limerick (details supplied). [42741/20]

Written Answers — Department of Transport, Tourism and Sport: Taxi Licences (9 Dec 2020)

Kieran O'Donnell: 50. To ask the Minister for Transport, Tourism and Sport if the waiver for the SPSV licence renewal is in operation for those currently in the process of applying for renewal of their licences; if the fee to renew a licence for a person (details supplied) will be waived; and if he will make a statement on the matter. [42411/20]

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: The purpose of our meeting with the Commission for Communications Regulation, ComReg, is to discuss consumer complaints about telecommunication companies, protecting customers and potential avenues for redress. On behalf of the committee I apologise for the delay as we had a few technical issues. We are considering making a complaint to ComReg; whether the delay falls within its remit we...

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: I welcome Ms Barbara Delaney, director of retail and consumer services. As a note on privilege, all witnesses are reminded of the long-standing parliamentary practice that they should not criticise or make charges against any person, or entity by name or in such a way as to make him, her or it identifiable, or otherwise engage in speech that might be regarded as damaging to the good name of...

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: What is the highest fine ComReg has levied on an operator?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: The Senator will appreciate that Eir representatives are not here.

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: To put flesh on that, what specifically does ComReg need?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Can ComReg fine a phone operator as matters stand-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: -----or must it go to court to have a fine imposed? That is a weakness. ComReg cannot impose a fine directly; it must go to court. Is that the District Court, Circuit Court or High Court? I ask that the witnesses be brief. I do not want to go into this in too much detail because we have little time.

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: If I am a phone operator and I am falling down in my customer care, ComReg is toothless to impose sanctions unless it takes me to court. Am I correct?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: What fine would be imposed in such circumstances?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Is that €100?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: In terms of substantial fines, must ComReg go to court?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: That is a weakness. We need ComReg to write to us and tell us specifically what legislation is required. This is the nub of the issue. ComReg is toothless when it comes to the phone operators. It has no power to sanction and it must take operators to court, but the courts are slow and customers are waiting. There are issues of confidentiality, but the CEO of Eir, Ms Carolan Lennon,...

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: With respect, two thirds of the complaints to ComReg up to September related to Eir. That was hardly sudden.

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Why does Mr. Mourik think that was? He can tell us what happened at the meetings with Ms Lennon. She vehemently disagreed with his assessment on "Prime Time". What happened at Eir that, by its own admission, caused its customer care service to deteriorate so rapidly? People were waiting on the phone for 30 minutes or longer. Was it a lack of staff? What was the reason?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: What was discussed at the meetings?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Did ComReg tell Eir that it would take Eir to court if necessary?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Kieran O'Donnell: Why not?