Results 10,281-10,300 of 26,465 for speaker:John McGuinness

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion (2 Mar 2017)

John McGuinness: I have received letters on many occasions and I am sure I am not alone in this regard. In the case to which I refer, the person writing the letter is crying out for help and is pointing to the fact that a particular bank made her life hell and it continues to be hell. She has not made it public because she is embarrassed and does not want her family to know about it. Obviously, one is...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion (2 Mar 2017)

John McGuinness: I understand. It is just that one does not like to see any case slip through the crack, particularly someone of that age who is feeling as vulnerable as she does. I thank Mr. Deering and Ms Cassidy for their attendance. The meeting is adjourned until Tuesday, 7 March 2017.

Written Answers — Department of Education and Skills: Apprenticeship Programmes (2 Mar 2017)

John McGuinness: 77. To ask the Minister for Education and Skills the number of colleges providing courses for apprentice mechanics; if all colleges charge the apprentices for courses provided or if there are different rates applied depending on the college; if his Department pays the colleges for any aspect of such courses; the way in which the delivery of such courses is monitored relative to standards...

Written Answers — Department of Health: Services for People with Disabilities (2 Mar 2017)

John McGuinness: 213. To ask the Minister for Health if consideration will be given to putting in place a personalised budget plan to cover the cost of care of a person (details supplied); the actions that were taken by the HSE arising from the Ombudsman report of 2012; if the plan being developed by the HSE will include adequate supports for the person's parents and an overall seamless delivery of every...

Written Answers — Department of Health: Health Services Provision (2 Mar 2017)

John McGuinness: 214. To ask the Minister for Health if home support and care will be provided to a person (details supplied). [10955/17]

Written Answers — Department of Health: Medical Aids and Appliances Provision (2 Mar 2017)

John McGuinness: 215. To ask the Minister for Health if a stroller will be provided for a person (details supplied). [10957/17]

Written Answers — Department of Health: HSE Staff (2 Mar 2017)

John McGuinness: 216. To ask the Minister for Health if he will request a report from Portlaoise hospital relative to the case of a person (details supplied); and if an external independent review will be carried out of the issues concerning the person's treatment. [10958/17]

Written Answers — Department of Agriculture, Food and the Marine: Rural Environment Protection Scheme Appeals (2 Mar 2017)

John McGuinness: 283. To ask the Minister for Agriculture, Food and the Marine the outcome of an appeal lodged on 23 August 2011 by a person (details supplied); if their request of 2 August 2016 to have their appeal re-examined will be granted; and if he will make a statement on the matter. [10952/17]

Written Answers — Department of Agriculture, Food and the Marine: Farmers Charter (2 Mar 2017)

John McGuinness: 284. To ask the Minister for Agriculture, Food and the Marine the support services available to persons that cannot read or write; if information on schemes and courses organised nationally or with the support of the EU are promoted in a way that ensures universal access; if his Department has provided training to members of the agricultural consultants association to enable them to assist...

Written Answers — Department of Finance: Housing Loans (28 Feb 2017)

John McGuinness: 188. To ask the Minister for Finance if he will establish a benevolent friendly fund supported by Government bonds or funding to allow the banks to transfer all distressed loans to the fund, in order that individual work outs can be achieved over a longer period of time based on affordability or whereby tenancy agreements can be put in place with the goal being that families would not be...

Written Answers — Department of Health: Services for People with Disabilities (28 Feb 2017)

John McGuinness: 556. To ask the Minister for Health the status of the case of a person (details supplied). [9751/17]

Written Answers — Department of Foreign Affairs and Trade: Passport Applications (22 Feb 2017)

John McGuinness: 149. To ask the Minister for Foreign Affairs and Trade if the passport of a person (details supplied) will be processed urgently. [8926/17]

Written Answers — Department of Health: Medical Card Reviews (22 Feb 2017)

John McGuinness: 192. To ask the Minister for Health if a medical card review for a person (details supplied) will be expedited. [8927/17]

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland: Discussion (Resumed) (21 Feb 2017)

John McGuinness: The purpose of this meeting is to deal with matters relating to the banking sector. I welcome Mr. Larry Broderick, Ms Sharon McAuley and Ms Elaine Barker. I draw the attention of witnesses to the fact that by virtue of section 17(2)(l) of the Defamation Act 2009, witnesses are protected by absolute privilege in respect of their evidence to the committee. However, if they are directed by the...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland: Discussion (Resumed) (21 Feb 2017)

John McGuinness: Are union members, particularly those in call centres, able to express any form of compassion in dealing with customers or are they driven by a management decision to be aggressive to those who owe money? Is it their job to collect that money without showing compassion and to hound customers? Does this come from management as a strategy or is there flexibility for the person who makes the call?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland: Discussion (Resumed) (21 Feb 2017)

John McGuinness: Are those whose job it is to contact customers in arrears encouraged to be aggressive towards those customers and to pursue them rigorously, as dictated to by the management of the bank? Is that a problem for those employees?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland: Discussion (Resumed) (21 Feb 2017)

John McGuinness: If it is a case of individuals making calls to try to collect money, why are the banks being aggressive? As a public representative, I have received numerous complaints about the efforts of banks to collect debts using junior staff. My point is that these staff must be dictated to, or the call must be scripted in some way.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland: Discussion (Resumed) (21 Feb 2017)

John McGuinness: So we can take it that the script comes down from on high-----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland: Discussion (Resumed) (21 Feb 2017)

John McGuinness: -----and the staff have to pursue it in a very rigid fashion.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland: Discussion (Resumed) (21 Feb 2017)

John McGuinness: Many of them are being put in very awkward situations.