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Committee on Public Petitions: Financial Services and Pensions Ombudsman Annual Report 2021 and Related Matters: Financial Services and Pensions Ombudsman (4 May 2023)

Pat Buckley: This is vital, because in Irish society, or in any society for that matter, people are very slow to change. I always say that the key to anything is getting the right information out into the public domain. I suspect that the witnesses might be a lot busier after this meeting. Unfortunately, that comes with success. I will certainly be working with the office more because I did not...

Committee on Public Petitions: Financial Services and Pensions Ombudsman Annual Report 2021 and Related Matters: Financial Services and Pensions Ombudsman (4 May 2023)

Pat Buckley: That is excellent. As I have said, that information itself is extremely beneficial. I was not aware of it but now I am. Moreover, people listening in will be aware of it. It is about engaging with the FSPO. As somebody once said to me, if you do not learn something new every day, forget about it. I welcome that. Unfortunately, when the FSPO starts hearing from me, it will be busier. I...

Committee on Public Petitions: Financial Services and Pensions Ombudsman Annual Report 2021 and Related Matters: Financial Services and Pensions Ombudsman (4 May 2023)

Pat Buckley: Reference was made to fraud and investment fraud. What kind of investment fraud are the ombudsman's offices coming across?

Committee on Public Petitions: Financial Services and Pensions Ombudsman Annual Report 2021 and Related Matters: Financial Services and Pensions Ombudsman (4 May 2023)

Pat Buckley: If it was something like that, and given that fraud is a criminal offence, can the ombudsman's office refer that to An Garda Síochána? What is the process there? I ask this in order that people outside would know.

Committee on Public Petitions: Financial Services and Pensions Ombudsman Annual Report 2021 and Related Matters: Financial Services and Pensions Ombudsman (4 May 2023)

Pat Buckley: That is excellent.

Committee on Public Petitions: Financial Services and Pensions Ombudsman Annual Report 2021 and Related Matters: Financial Services and Pensions Ombudsman (4 May 2023)

Pat Buckley: That is very interesting. It was the security aspect.

Committee on Public Petitions: Financial Services and Pensions Ombudsman Annual Report 2021 and Related Matters: Financial Services and Pensions Ombudsman (4 May 2023)

Pat Buckley: It is about accountability, responsibility and proper rules and regulation, proper security procedures and so on. If they are failing on that then there is an issue. That is excellent.

Committee on Public Petitions: Decisions on Public Petitions Received (4 May 2023)

Pat Buckley: Can I suggest if we are reverting with correspondence that we flag that, following our conversation there with the Financial and Pensions Ombudsman, it might be another avenue?

Committee on Public Petitions: Decisions on Public Petitions Received (4 May 2023)

Pat Buckley: Absolutely. It is the right way to go. We just heard it in the conversation earlier.

Committee on Public Petitions: Decisions on Public Petitions Received (4 May 2023)

Pat Buckley: Agreed.

Committee on Public Petitions: Decisions on Public Petitions Received (4 May 2023)

Pat Buckley: Agreed.

Committee on Public Petitions: Decisions on Public Petitions Received (4 May 2023)

Pat Buckley: None other than there is a substantial amount of work in that and it will be interesting to see how it progresses.

Committee on Public Petitions: Decisions on Public Petitions Received (4 May 2023)

Pat Buckley: It is an issue with retention, but it is expensive to live in the country and it is not very good when people are starting out. It is the same with apprentices and so on. I used to always ask whether this could be beneficial or cost-neutral. If these people are not going to continue working, not going into apprenticeships or not working at all, they are going to be signing on. Would it...

Committee on Public Petitions: Decisions on Public Petitions Received (4 May 2023)

Pat Buckley: There is a lot of work in that. We just had a chat about accountability and responsibility and here is something being pushed back. If we go back to one of the responses, such as the one dated 9 March 2023, it states: ... this Department will continue to keep a range of income supports provided to family carers under review [...] However, any changes to these supports would have...

Committee on Public Petitions: Decisions on Public Petitions Received (4 May 2023)

Pat Buckley: It should be about the basic needs of those people. We are getting the runaround. I am disappointed with that response.

Committee on Public Petitions: Decisions on Public Petitions Received (4 May 2023)

Pat Buckley: Crazy.

Committee on Public Petitions: Decisions on Public Petitions Received (4 May 2023)

Pat Buckley: It is madness.

Committee on Public Petitions: Decisions on Public Petitions Received (4 May 2023)

Pat Buckley: I cannot understand why it cannot work like the cross-Border initiative that is in place. That goes for assessments across every sector. It is a nice one to keep following. An external complaints system is called for. We can see from the departmental response that not enough information is being delivered. I will be interested to see what response comes back on that.

Committee on Public Petitions: Decisions on Public Petitions Received (4 May 2023)

Pat Buckley: Paying taxes.

Committee on Public Petitions: Decisions on Public Petitions Received (4 May 2023)

Pat Buckley: No, Chair.

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