Results 9,881-9,900 of 16,492 for speaker:Ciarán Lynch
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: That happens here with the Private Residential Tenancies Board. All of its decisions are published.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Is that a resource issue?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Having examined the Ombudsman's report, AvantCard seems to be the agency with the most substantiated and partly substantiated rulings against it, at six and 27 respectively. Is there a theme running through all of those judgments or was there a broad range of complaints made against that agency? I ask the question because undoubtedly every person in this room has an account with at least...
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: After two and a half years, the Deputy gets a yellow star from the Chairman.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: I wish to flesh out an issue that was also raised by Senator Aideen Hayden. A question was asked about whether the Central Bank was notified when systemic errors or a broad range of similar difficulties were identified. The flipside of the argument is where the ombudsman receives many complaints about the same issue but does not uphold the cases made. There may be a lot of people who think...
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Briefly, Deputy.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Deputy Doherty.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: You must respect the Chair.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: I will call the Deputy again, if he wishes. I call Senator Hayden.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Will you ask the second part now?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: I call Deputy Kieran O'Donnell.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Deputy O'Donnell-----
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Sorry, Deputy, I hear a telephone ringing inside. I ask that it be turned off as it is interfering with the transmission of the meeting.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Licensed money lenders
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Senator Byrne should commend the Chairman.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Would it be possible to furnish the committee with an overview of the systemic issues arising from the Financial Services Ombudsman's examinations?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: I wish to deal with the mortgage arrears resolution process, whereby borrowers can appeal the decision of the arrears support unit internally within a bank. When they lose the appeal, they then appeal on the grounds that the lender did not follow the MARP, but they cannot appeal the decision of the bank. In the case of the MARP, how many appeals have been made to the Financial Services...
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: What is the breakdown between the cases upheld, partially upheld and not upheld?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Was there a recurrent theme among those that were partly upheld?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: I believe 202 out of 2,983 complaints were upheld, which is 7%. The figure seems to be getting smaller. There could be different reasons. Perhaps our financial institutions behave wonderfully or perhaps, as the Financial Services Ombudsman's report seems to indicate, it wants the financial institutions engaging with the complaining customer at an earlier stage. Therefore, they are not...